E-Commerce Fulfillment Specialist

Kroger Family of Companies; Littleton (CO); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger Family of Companies in Colorado is hiring for an on-line order picker to assemble customer orders, process payments, and load orders into cars during pickup. You will ensure freshness, handle substitutions, and maintain a clean, organized staging area while delivering friendly service.

The role requires accuracy, adherence to safety standards, and the ability to work well under pressure in a busy retail environment. Training and teamwork are emphasized.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for easy shopping, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders and store products in optimal temperature zones.
• Initiate and complete selection process for on-line orders.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone in a professional manner.
• Load orders into customers’ cars for pickup.
• Process orders through the POS system.
• Determine substitutions for out-of-stock items per policy.
• Scan and bag orders while following bagging standards.
• Inform customers of substitutions or exceptions at pickup.
• Maintain organization of staging areas and equipment.
• Report discrepancies to store e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.

Skills

Work without supervision

Shelf tags reading

Oral/written communication

Basic math

Job description

Kroger Family of Companies in Colorado is hiring for an on-line order picker to assemble customer orders, process payments, and load orders into cars during pickup. You will ensure freshness, handle substitutions, and maintain a clean, organized staging area while delivering friendly service.

The role requires accuracy, adherence to safety standards, and the ability to work well under pressure in a busy retail environment. Training and teamwork are emphasized.