E‑Commerce Ops Specialist: High‑Value Items & Training

Goodwill of Colorado; Colorado Springs (CO); Presencial; USD 19.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

DailyPay

Medical & dental benefits

Resumo da vaga

Goodwill of Colorado is seeking a Specialist I, E‑Commerce - Operations to identify high‑value items for online sales and train teams in product knowledge. You will support e‑commerce, boutique, and book‑sales projects with subject‑matter expertise, while maintaining a clean, efficient rotation area.

This role emphasizes training program delivery, high‑end product recognition, and cross‑training in related E‑Commerce functions to improve online listings and customer service.

Qualificações

• 3+ years in Retail, E‑Commerce, pawn shop, thrift/antique store or similar experience.
• Experience developing and delivering a training program.
• Extensive knowledge of high‑end products including antiques, collectibles, art, jewelry, shoes, electronics, furniture.

Responsabilidades

• Identify high‑value items for online sale (collectibles, antiques, jewelry, electronics, etc.).
• Perform internet product research to verify value of high‑end items.
• Train staff in product knowledge and how to identify high‑end quality in rotation bins.
• Provide SME input on E‑Commerce, boutique, and book sales projects and process improvements.
• Offer feedback to managers on store performance related to high‑end product identification.
• Maintain a clean, safe work area and promote safe practices.
• Cross-train in other E‑Commerce areas as needed and back‑up for others.

Conhecimentos

Retail/E‑commerce experience

Customer service

Training program development

Research & product knowledge

Formação

High School diploma or equivalent

Ferramentas

Internet search engines

Microsoft Office

Descrição da vaga

Goodwill of Colorado is seeking a Specialist I, E‑Commerce - Operations to identify high‑value items for online sales and train teams in product knowledge. You will support e‑commerce, boutique, and book‑sales projects with subject‑matter expertise, while maintaining a clean, efficient rotation area.

This role emphasizes training program delivery, high‑end product recognition, and cross‑training in related E‑Commerce functions to improve online listings and customer service.