E-Commerce Specialist (Operations) - Colorado Springs Outlet

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Medical & dental benefits

Job summary

Goodwill of Colorado is seeking a Specialist I, E‑Commerce - Operations to identify high‑value items for online sales and train teams in product knowledge. You will support e‑commerce, boutique, and book‑sales projects with subject‑matter expertise, while maintaining a clean, efficient rotation area.

This role emphasizes training program delivery, high‑end product recognition, and cross‑training in related E‑Commerce functions to improve online listings and customer service.

Qualifications

• 3+ years in Retail, E‑Commerce, pawn shop, thrift/antique store or similar experience.
• Experience developing and delivering a training program.
• Extensive knowledge of high‑end products including antiques, collectibles, art, jewelry, shoes, electronics, furniture.

Responsibilities

• Identify high‑value items for online sale (collectibles, antiques, jewelry, electronics, etc.).
• Perform internet product research to verify value of high‑end items.
• Train staff in product knowledge and how to identify high‑end quality in rotation bins.
• Provide SME input on E‑Commerce, boutique, and book sales projects and process improvements.
• Offer feedback to managers on store performance related to high‑end product identification.
• Maintain a clean, safe work area and promote safe practices.
• Cross-train in other E‑Commerce areas as needed and back‑up for others.

Skills

Retail/E‑commerce experience

Customer service

Training program development

Research & product knowledge

Education

High School diploma or equivalent

Tools

Internet search engines

Microsoft Office

Job description

Please Note: This position will be posted through Tuesday, November 3rd, 2026*

Job Details

Description

Please Note: This position will be posted through Tuesday, November 3rd, 2026*

Pay: $17.01 Hr. Please tell us about your availability. Our Outlet Store is open Daily 8 am to 8 pm. This position identifies high‑value items for online sales using research to verify product value. You will also train teams on product knowledge and support e‑commerce, boutique, and book‑sales projects with your subject‑matter expertise.

Job Summary

The Specialist I, E-Commerce - Operations, will work to pick, and train others to pick, quality high-end products from our Outlet rotation staging area to sell online in Goodwill Finds. Occasional customer contact will require the E-Commerce Specialist to provide excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization.

Essential Functions

• The Specialist will choose quality, high-end outlet product items that will bring a higher value when sold online or in the boutique such as: collectibles, antiques, jewelry, shoes, electronics, and other various items.
• The Specialist will conduct internet product research, as necessary, to properly identify high-end quality products.
• The Specialist will help train employees and management in product knowledge and how to identify high-end quality in the rotation bins that should be sold online or in the boutique rather than in stores.
• The Specialist will provide subject matter expertise in E-Commerce, boutique, and book sales related projects and process improvements.
• The Specialist will provide feedback to managers regarding overall store performance as it relates to identifying high-end, quality products.
• The Specialist will provide a clean and organized work area to promote a safe environment for employees and customers.
• The Specialist will cross-train in other E-Commerce areas and act as a back‑up for other areas as required.
• The Specialist will perform all other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• 3+ years of Retail, E-Commerce, pawn shop, thrift/antique store, auction house or similar experience.
• Experience developing and delivering a training program.
• Extensive knowledge of and ability to identify high-end products, including but not limited to: antiques, collectibles, art, jewelry, shoes, purses, electronics, furniture and various other items.

Other

• Able to effectively use Internet Search Engines, Microsoft Office, and other software platforms.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to withstand prolonged standing, reaching, and bending up to 8 hours per day.
• Able to work occasional overtime, including weekends and evenings.

This position is eligible for Daily Pay!Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full-Time employees in our Retail and Sales/Operations Division are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E‑Verify. For more information on E‑Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E‑Verify. We promote a Safe & Drug‑free Workplace.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

Carrying

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING

• OCCASIONALLY

Reaching

• Above Shoulder - OCCASIONALLY
• At Shoulder - FREQUENTLY
• Below Shoulder - FREQUENTLY

TWISTING - FREQUENTLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

Climbing

• Use of legs only (stairs) - OCCASIONALLY
• Use of arms & legs (ladders) - OCCASIONALLY

HEARING - OCCASIONALLY

Vision

• Visual, close - FREQUENTLY
• Visual, distant - FREQUENTLY
• Visual, depth perception - FREQUENTLY

Hands/Fingers

• Simple grasping - FREQUENTLY
• Fine Manipulation - FREQUENTLY
• Repetitive Movements - FREQUENLTY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - FREQUENTLY

SPEAKING - FREQUENTLY

Job Title:

259 – Specialist I, E-Commerce - Operations

Dept Number:

Varies – Operations