E-commerce Ops & Customer Support Contractor

Fresh Clinics; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Fresh Clinics is seeking a hands-on E-commerce Operations Owner to keep our store accurate and running smoothly while serving as the first line of support. You’ll manage priorities, triage CS requests, and align stakeholders across time zones in a fast-moving, low-ego environment.

This role requires 3–5 years in e-commerce operations, strong data discipline, and hands-on experience with Shopify or WooCommerce. Based in Mexico, you’ll collaborate with US teams during US business hours.

Qualifications

• 3–5 years of professional experience in e-commerce operations, retail operations, or professional services.
• Hands-on experience with e-commerce platforms (Shopify, WooCommerce, or similar).
• Strong attention to detail—especially when it comes to pricing, data accuracy, and process execution.
• Excellent communication skills: clear, responsive, and comfortable working across teams and time zones.
• Proven ability to troubleshoot and problem-solve independently in real time.
• Comfort with spreadsheets and data management (Excel, Google Sheets, or equivalent).
• A proactive, reliable work style — you communicate your availability, flag issues early, and follow through on commitments.
• Based in Mexico, with availability during Eastern or Central US business hours.

Responsibilities

• Update pricing, promotions, and product information across the e-commerce platform with speed and accuracy.
• Manage account activations and client access, ensuring clinicians can order professional-grade supplies without delay.
• Monitor store performance daily, identifying and resolving errors, data issues, or operational hiccups before they impact the customer experience.
• Execute manual data entry or uploads when systems require hands-on support.
• Triage incoming customer service requests from our CS team, routing issues appropriately and ensuring fast resolution.
• Communicate clearly and proactively with internal stakeholders to keep everyone aligned on priorities and blockers.
• Provide responsive, solutions-focused support to both internal teams and external clients.
• Identify inefficiencies in workflows and recommend practical improvements to streamline operations.
• Support promotional campaigns, discount codes, and product launches with flawless execution.
• Assist with pricing and margin tasks, including price updates, promotional discounts, and flagging misalignments with agreed pricing strategy.

Skills

E-commerce operations

Attention to detail

Communication skills

Troubleshooting

Spreadsheet proficiency

Remote work discipline

Tools

Shopify

WooCommerce

Job description

Fresh Clinics is seeking a hands-on E-commerce Operations Owner to keep our store accurate and running smoothly while serving as the first line of support. You’ll manage priorities, triage CS requests, and align stakeholders across time zones in a fast-moving, low-ego environment.

This role requires 3–5 years in e-commerce operations, strong data discipline, and hands-on experience with Shopify or WooCommerce. Based in Mexico, you’ll collaborate with US teams during US business hours.