E-Commerce Operations Manager

SupportFinity™

Los Angeles (CA)

On-site

USD 110,000 - 170,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Full package health benefits

401(k) + employer match

Paid vacation

Job summary

AMIRI in Los Angeles seeks an E-Commerce Operations Manager to lead operational excellence across our digital business, aligning processes, vendors, and systems to scale our omnichannel luxury brand. The role owns KPIs, drives cross-functional projects, and manages Shopify Plus and related platforms while coaching the Operations Coordinator and collaborating with Customer Service for seamless CX.

This position requires strategic thinking, strong analytics, and superb communications in a

Qualifications

6-8+ years in e-commerce operations or related PM roles.
Experience supporting Shopify Plus operations and integrations.
Understanding of fulfillment operations, 3PL processes, omnichannel concepts.
Ability to manage complex cross-functional projects end-to-end.
Analytical forecasting experience.
Excellent documentation, process mapping, and communication.

Responsibilities

Own daily e-commerce operational KPIs and escalation paths.
Lead cross-functional initiatives with IT, Logistics, Marketing, Finance.
Manage Jira boards, issue logs, sprint docs; coordinate with vendors.
Develop tech stack roadmaps and internal documentation.
Coach the E-Commerce Operations Coordinator; support CX team.

Skills

E-commerce operations

Shopify Plus operations

3PL & fulfillment

Cross-functional PM

Forecasting

Documentation & process mapping

Luxury retail professionalism

Ambiguity management

Tools

Narvar

Global-e

NoFraud

Celigo

Nosto

Klaviyo

ShipStation

Teamwork Commerce

Shopify Plus

Job description

Purpose and Objective

The E-Commerce Operations Manager is a newly elevated leadership role responsible for driving the operational excellence, project execution, and cross-functional coordination that power our digital business. This leader will oversee critical operational workflows, manage major cross-functional initiatives, and ensure our systems, processes, and partners are optimized to support a rapidly scaling future-focused omnichannel business.

This role blends project management discipline, operational rigor, and technical fluency with the polished professionalism expected in luxury retail. The E-Commerce Operations Manager will own operational KPIs, lead process improvement, manage vendor and IT coordination, and guide our E-Commerce Operations Coordinator while supporting our Customer Service Specialist through operational improvement projects.

This position is ideal for a resourceful, analytical operator who thrives in evolving environments and elevates execution across teams.

Operational Leadership & Execution

Own daily e-commerce operational KPIs (order flow, returns, cancellations, fulfillment quality) while the Coordinator handles daily task execution.
Identify root causes of operational issues and propose strategic solutions and process improvements
Maintain and improve SOPs across all e-commerce networks—including Farfetch, internal e-commerce channels, and private sale; covering, but not limited to: order management, fulfillment workflows, returns, customer service processes, fraud and payment workflows, and system operations
Monitor top-level 3PL and SLA performance; collaborate with warehouse partners to improve processes and efficiency
Partner with Retail to forecast and procure e-commerce packaging needs based on sales volume and upcoming campaigns

Project Management & Cross-Functional Coordination

Serve as the project driver for all cross-functional initiatives assigned by the E-Commerce Director, ensuring timelines, follow-ups, documentation, and execution remain on track
Lead coordination across IT, Logistics, Retail, Marketing, Creative, and Finance for e-commerce impacting projects
Manage Jira boards, issue logs, and sprint documentation; ensure efficient communication between e-commerce, IT, and third-party vendors
Assist in creating tech stack roadmaps and documentation for internal digital audits and for Tech Holding partners

Technology & Systems Oversight

Maintain working knowledge of systems including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce (OMS/DAM), ShipStation, Celigo, Klaviyo, Nosto, Gorgias and other related platforms
Configure operational settings in Shopify Plus (apps, flows, rules, basic troubleshooting)
Manage API connectivity at a functional level (understand data flows, identify issues, coordinate with IT or vendors for resolution)
Support implementation and rollout of new systems and enhancements and integrations

People Leadership

Manage and develop the E-Commerce Operations Coordinator, including performance reviews, coaching, and career development
Provide dotted-line leadership and operational support to the Customer Service Specialist, ensuring CX is never blocked by operations
Foster a collaborative, high-performance operational culture

Knowledge, Skills, And Ability Requirements

6 - 8+ years of experience in e-commerce operations, digital operations, or e-commerce project management
Experience supporting Shopify Plus operations and e-commerce system integrations
Strong understanding of fulfillment operations, 3PL processes, and omnichannel concepts
Ability to manage complex cross-functional projects end-to-end
Analytical mindset with forecasting experience (packaging, operational needs, or sales-driven planning)
Exceptional documentation, process mapping, and project communication skills
High level of polish, professionalism, and discretion appropriate for luxury retail
Resourceful, self-directed, and comfortable managing ambiguity

Preferred

Experience with luxury or premium retail brands
Familiarity with Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce
Experience supporting customer service teams or CX improvement initiatives with an operational lens
Background supporting DAM, CRM, or clienteling system implementations

Who We Are

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand’s intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast skate and music culture.

The brand’s trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week, a robust international wholesale business, and a growing retail Flagship footprint. The brand's first stand-alone boutique opened on Rodeo Drive in 2020, and AMIRI has since expanded to twenty storefronts in key cities including New York, Miami, Las Vegas, Dallas, Chicago, Tokyo, and Dubai.

AMIRI’s culture and contemporary vision prioritizes quality, creativity, and innovation in every facet of the business. Founder and Creative Director Mike Amiri continues to safeguard and shape the artistic vision of the brand and design studio.

As the brand’s presence expands globally and is one of the fastest-growing businesses in the U.S. luxury fashion market, AMIRI is looking for visionary individuals with a creative and entrepreneurial mindset to join our team!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.