Wholesale Operations Assistant

Amiri; Los Angeles (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Full package health benefits

401(k) + Employer match

Paid vacation

Job summary

AMIRI is seeking a Wholesale Operations Assistant to be the primary contact for wholesale customers, ensuring timely order processing, product information, and issue resolution.

The role emphasizes delivering exceptional service to strengthen client relationships, support sales growth, and maintain efficiency across wholesale channels in a fast-paced environment.

Qualifications

• Requires high school diploma or GED.
• Proficient in Microsoft Excel and general Office tools.
• Experience in customer service is preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to learn product knowledge and processes.

Responsibilities

• Provide outstanding customer-facing support and interactions.
• Respond to inquiries with consistency per SLA.
• Proactively interpret customer needs and propose solutions.
• Process admin items, respond to emails, stock checks, inquiries.
• Address customer needs and resolve issues promptly and thoroughly.
• Support sales team during seasonal markets four times a year.
• Assist with sample management and logistics for wholesale partners.

Skills

Strong communicator

Problem solving

Multitasking

Team collaboration

Attention to detail

Education

High school/GED

Tools

NetSuite

Excel

Job description

Purpose and Objective

This role serves as a primary point of contact for wholesale customers, ensuring timely and accurate order processing, product information, and issue resolution. The Wholesale Operations Assistant will deliver exceptional service that strengthens client relationships, supports sales growth, and maintains operational efficiency across all wholesale channels.

Job Responsibilities and Duties

• Provide outstanding customer-facing support and interactions
• Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements
• Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings
• Process administrative items, respond to email inquiries, stock checks, and other general inquiries
• Anticipate, answer, and address customers’ needs and provide support when needed
• Work to resolve customer service issues in a timely and thorough manner
• Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer
• Work alongside the sales team to support key tasks during seasonal sales markets held four times a year
• Support sample management and logistics for wholesale partners, e-commerce collections, and social media content shoots

Knowledge, Skills, and Ability Requirements

• High school diploma/GED required
• Computer literacy with Microsoft Office software programs – Excel skills are a must
• Minimum of 1‑2 years of proven customer service experience
• NetSuite experience strongly preferred
• Strong communicator (written/verbal)
• Ability to work collaboratively with employees at all levels in all departments
• Interest in being an acute problem‑solver with critical thinking skills
• Maintain organization and attention to detail while multitasking in a challenging, fast‑paced environment
• Ability to learn and retain extensive knowledge of products
• Brand familiarity preferred

Benefits

• Full package health benefits
• 401(k) + Employer match
• Paid vacation

About the Company

Founded in 2014, AMIRI is a global luxury house based in Los Angeles. The brand’s intrinsic California spirit is deeply rooted in authenticity and creativity, with collections influenced by Hollywood and infused with West Coast skate and music culture. The brand’s trajectory has followed a clear global strategy, with biannual shows at Paris Fashion Week, a robust international wholesale business, and a growing retail flagship footprint. The brand's first stand-alone boutique opened on Rodeo Drive in 2020, and AMIRI has since expanded to twenty storefronts in key cities including New York, Miami, Las Vegas, Dallas, Chicago, Tokyo, and Dubai. AMIRI’s culture and contemporary vision prioritize quality, creativity, and innovation in every facet of the business.

Recruitment Process

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.