E-Commerce Operations Leader

Kroger; Fort Collins (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Kroger is seeking a Store e-Commerce Operations Manager in Fort Collins to oversee daily activities, drive sales targets, and develop associates within the e-Commerce department. You will ensure efficient order processing, proper scheduling, and adherence to safety and legal standards.

The role requires strong leadership, excellent communication, and a solid understanding of POS and retail operations. This position is based in-store with opportunities to optimize customer experience and drive

Qualifications

• Effective communication and leadership abilities required.
• Strong organizational skills and leadership capabilities.
• Basic knowledge of computers.

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Assist in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner.

Skills

Effective communication

Organizational skills

Leadership

Computers basics

Education

High school diploma or equivalent

Tools

POS

Job description

Kroger is seeking a Store e-Commerce Operations Manager in Fort Collins to oversee daily activities, drive sales targets, and develop associates within the e-Commerce department. You will ensure efficient order processing, proper scheduling, and adherence to safety and legal standards.

The role requires strong leadership, excellent communication, and a solid understanding of POS and retail operations. This position is based in-store with opportunities to optimize customer experience and drive