E‑Commerce Operations Leader

Kroger; Lakewood (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

Kroger is seeking a hands-on leader to manage the store’s e-Commerce department, drive daily operations, and meet sales goals. You will recruit, train, and develop staff while ensuring adherence to laws and safety standards.

The role requires strong communication, organizational and leadership skills, plus familiarity with POS systems. Collaboration with store management is essential to optimize order fulfillment and customer satisfaction.

Qualifications

• Effective communication skills with team and customers.
• Strong organizational and planning abilities.
• Leadership to develop and coach associates.
• Basic computer literacy and familiarity with store systems.
• High school diploma or equivalent required.
• Experience with POS systems is preferred.

Responsibilities

• Oversee day-to-day operations of the store’s e-Commerce department to meet sales objectives and budgets.
• Staff the department and develop associates to achieve desired results.
• Ensure compliance with local, state, and federal laws and food safety procedures.
• Train associates on e-Commerce functions and roles.
• Lead the e-Commerce team in planning and executing initiatives.
• Monitor sales, wage budgets and customer satisfaction metrics.

Skills

Effective communication

Organizational skills

Leadership

Computers

Education

High school diploma or equivalent

Tools

POS knowledge

Job description

Kroger is seeking a hands-on leader to manage the store’s e-Commerce department, drive daily operations, and meet sales goals. You will recruit, train, and develop staff while ensuring adherence to laws and safety standards.

The role requires strong communication, organizational and leadership skills, plus familiarity with POS systems. Collaboration with store management is essential to optimize order fulfillment and customer satisfaction.