E-commerce Operations & Content Quality Lead

Jobtailor; Cambridge (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in Cambridge, MA is seeking a Website Operations Specialist to own day-to-day CMS integrity, implement content updates, and maintain page templates. You will QA deployments, coordinate with Engineering, SEO, Product, and Marketing, and monitor site health using GA4 and reporting dashboards.

This role emphasizes attention to detail, cross-functional communication, and a proactive approach to automate workflows and improve scalability.

Qualifications

• 3–5 years of experience in website operations, content management, or digital marketing execution roles.
• Hands-on experience with a modern CMS platform; Storyblok experience strongly preferred.
• A track record of managing high volumes of structured, detail-intensive work with accuracy and consistency.
• Experience with QA processes — you know what ‘done right’ looks like and you check your work.
• Comfort reading and interpreting web analytics data (Google Analytics or equivalent).
• Exceptional organizational skills — you build systems to stay on top of your work.
• A proactive, ownership mindset — you surface problems before they become incidents.
• Ability to manage multiple concurrent tasks without losing accuracy or thoroughness.
• Experience working with structured content models and component-based CMS platforms.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize competing requests while maintaining exceptional attention to detail.

Responsibilities

• Own the day-to-day operational integrity of the CMS website.
• Execute content updates accurately and efficiently, ensuring all fields, components, and modules are correctly configured.
• Manage and maintain page templates — ensuring template integrity across all instances with updates or new templates.
• QA all content deployments prior to publish, validating against brand, accuracy, and standards.
• Identify and elevate CMS bugs or template inconsistencies to Engineering with clear, structured documentation.
• Perform pre-launch and post-launch QA for all website updates, ensuring content, functionality, tracking, and UX meet standards.
• Monitor overall website health through regular audits and automated reporting.
• Identify broken experiences, content inconsistencies, rendering issues, and technical anomalies before customers encounter them.
• Coordinate resolution with Engineering, SEO, Product, and Marketing teams.
• Maintain operational dashboards and issue logs for visibility into trends.
• Build and configure lead capture forms per specifications and targeting rules.
• QA forms prior to launch against a compliance checklist, ensuring copy accuracy and tracking.
• Monitor form performance post-launch and surface anomalies.
• Maintain records of active forms including naming, configuration, and performance history.
• Identify opportunities to improve efficiency, quality, and scalability.
• Develop repeatable workflows and checklists to reduce errors.

Skills

Content operations

QA processes

Analytics interpretation

Cross-functional communication

Ownership mindset

Multitasking

Attention to detail

Tools

Storyblok

Google Analytics

Job description

Jobtailor in Cambridge, MA is seeking a Website Operations Specialist to own day-to-day CMS integrity, implement content updates, and maintain page templates. You will QA deployments, coordinate with Engineering, SEO, Product, and Marketing, and monitor site health using GA4 and reporting dashboards.

This role emphasizes attention to detail, cross-functional communication, and a proactive approach to automate workflows and improve scalability.