E‑Commerce Market & Customer Intelligence Lead

Ralph Lauren; New York (NY); On-site; USD 125,000 - 180,000; Full time

Job summary

Ralph Lauren Corporation in New York seeks a Market & Customer Intelligence Manager for the E-Commerce channel. You will lead consumer, market, and business insights to identify growth opportunities, inform strategy, and enhance the customer experience across site and app.

The role requires strong analytical and reporting skills, ability to translate data into actionable recommendations, and collaboration with Marketing, Ecommerce, and Merchandising teams.

Qualifications

• Strong analytical and reporting capabilities.
• Experience in an Analytical or Marketing role within Retail.
• Ability to present complex data clearly to management.
• Customer-centric mindset and strategic thinking.
• Excellent written and verbal communication; adaptable to changing priorities.

Responsibilities

• Lead customer insights for NA RLE channel and translate trends into recommendations.
• Own the customer growth forecast including acquisition, retention and migration.
• Develop insight readouts for Marketing, Ecommerce, and Merchandising teams.
• Analyze ecommerce customer journeys to grow customer value.
• Track performance of outreach and campaigns for ROI.

Skills

Analytical skills

Data visualization

Retail marketing

Presentation skills

Cross-functional collaboration

Job description

Ralph Lauren Corporation in New York seeks a Market & Customer Intelligence Manager for the E-Commerce channel. You will lead consumer, market, and business insights to identify growth opportunities, inform strategy, and enhance the customer experience across site and app.

The role requires strong analytical and reporting skills, ability to translate data into actionable recommendations, and collaboration with Marketing, Ecommerce, and Merchandising teams.