Outlet Market & Customer Intelligence Lead

Ralph Lauren; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Ralph Lauren is seeking a Market & Customer Intelligence Manager for the outlet channel. You will lead customer insights, analyze engagement and growth trends, and translate findings into store strategy and actions that keep the customer at the center of business decisions.

The role requires strong analytical skills, retail analytics experience, and the ability to communicate complex data to multiple management levels. Collaboration with Marketing and Field teams is essential to drive growth.

Qualifications

• Experience in analytical or marketing roles within retail.
• Ability to present complex data clearly to management.
• Customer-centric mindset with strong problem solving.
• Proven ability to drive results through cross-functional collaboration.

Responsibilities

• Lead customer insights for NA Outlet channel and guide store strategy.
• Manage weekly and monthly customer performance reports.
• Analyze store-level customer performance and identify growth opportunities.
• Provide regional insights to Field Leadership with actionable recommendations.
• Lead bi-weekly cross-functional outreach strategy meetings.
• Develop segmentation strategies for channel initiatives.

Skills

Analytical skills

Retail analytics

Data visualization

Communication

Cross-functional collaboration

Market research

Presentation skills

Customer-centric mindset

Tools

Data visualization tools

Job description

Ralph Lauren is seeking a Market & Customer Intelligence Manager for the outlet channel. You will lead customer insights, analyze engagement and growth trends, and translate findings into store strategy and actions that keep the customer at the center of business decisions.

The role requires strong analytical skills, retail analytics experience, and the ability to communicate complex data to multiple management levels. Collaboration with Marketing and Field teams is essential to drive growth.