E-Commerce Manager

JYP America; Los Angeles (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Company Match

Paid Time Off

Paid Holidays

Job summary

JYP America is seeking an experienced E-Commerce Manager to oversee online store operations for the U.S. market, including launches, promotions, orders, and inventory coordination.

You will use sales data to drive profitability and work closely with cross-functional teams, reporting directly to the CEO. The role requires 5+ years of e-commerce management, strong data analysis skills, and bilingual Korean and English proficiency.

Qualifications

• 5+ years of experience running an online store or e-commerce channel.
• Bilingual fluency in Korean and English.
• Strong product setup, order processing, and inventory syncing.
• Able to analyze sales data and translate into actions.
• Proficient with Excel or similar tools.

Responsibilities

• Oversee day-to-day e-commerce operations and ensure accurate product info and launches.
• Plan online sales schedules for merchandise, limited releases, and events.
• Analyze sales trends and profitability to propose plans and promos.
• Manage promotions, discounts, and customer benefits.
• Coordinate inventory allocation with merchandise and logistics.
• Resolve order/inventory issues and drive improvements.
• Oversee storefront updates and customer communications with CS.
• Prepare performance reports and recommended actions.

Skills

E-commerce experience

Korean language proficiency

English language proficiency

Data analysis

Excel proficiency

Tools

Excel

Job description

Job Title: E-Commerce Manager

About Us:

JYP America is the U.S. subsidiary of JYP Entertainment, a leading global entertainment company dedicated to discovering, developing, and supporting artists while expanding their presence across international markets.

JYP America supports the company’s U.S. operations and collaborates with teams across artist management, marketing, production, and business functions to deliver high-quality experiences for artists, partners, and fans.

We are seeking an experienced E-Commerce Manager to oversee online store operations and support sales planning for the U.S. market. You will manage product launches, promotions, orders, and inventory coordination while using sales and profitability data to improve performance.

This role will report directly to the CEO.

Key Responsibilities:

• Manage day-to-day e-commerce operations, ensuring accurate product information, timely launches, and a consistent customer experience.
• Develop and execute online sales schedules for merchandise, limited releases, preorders, and tour and pop-up initiatives.
• Analyze sales trends, product performance, and project profitability to recommend sales plans and promotional opportunities.
• Manage promotional execution, including discounts, purchase limits, and customer benefits.
• Assess inventory availability across sales channels and coordinate allocation and fulfillment needs with merchandise and logistics teams.
• Resolve order and inventory issues and implement improvements to reduce recurring problems.
• Oversee storefront updates and customer-facing sales and shipping communications in partnership with Customer Service.
• Prepare performance reports and recommend actions to improve sales results and operational efficiency.

Required Qualifications:

• Bilingual proficiency in Korean and English is required.
• 5+ years of experience operating an online store or e-commerce sales channel.
• Strong understanding of product setup, order processing, inventory synchronization, and promotions.
• Ability to analyze sales data and project profitability and translate findings into actionable recommendations.
• Proficiency in Excel or similar tools to manage product, order, and sales data.
• Attention to detail and the ability to manage multiple launch schedules and operational changes.
• Effective communication, organizational, and problem-solving skills, with the ability to work across multiple teams.

Preferred Qualifications:

• Experience managing artist merchandise sales, including limited releases and preorders, for U.S. or global audiences.

Compensation & Benefits:

• Health, Dental & Vision Insurance
• 401(k) Company Match
• Paid Time Off
• Paid Holidays

Annual Base Salary: $100,000 - $120,000 based on relevant experience, qualifications, and skills.