E-Commerce Electronics Specialist - Full Time - No Weekends

Goodwill-of-South-Central-Wisconsin; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of South Central Wisconsin is seeking an Electronics & E-Commerce Support Associate to help drive revenue goals through accurate product listings and meticulous quality control.

You will compose listings with precise titles, specs, photos, and descriptions, including defects or added costs to prevent returns. Strong communication and image processing skills are essential for success in a fast-paced, independent work environment.

Qualifications

• High School diploma or equivalent.
• Two years' experience working in an electronics service or performance field.
• Excellent written communication skills a must.
• Ability to process images on mobile devices, and familiarity with graphics editing software.
• Proficient in Microsoft Office.
• Ability to work independently in a fast-paced environment.
• Knowledge of operating systems including Windows, Linux, Mac OS.
• Familiarity with musical instruments (acoustic/electric guitars).
• Knowledge of vintage stereo components and typewriters is a plus.

Responsibilities

• Assist in problem solving and strategy for revenue and target metrics.
• Research relevant data on the internet and incorporate into product listings.
• Compose accurate listings with titles, measurements, sizes, pictures, and descriptions, including defects or extra costs.
• Complete inventory tickets and attach to items; move items to safekeeping until sold.
• Test electrical items and musical instruments; remove personal data from devices; use equipment to assess value.
• Perform duties in line with Goodwill's core values.

Skills

Excellent writing

Image processing

Microsoft Office

Independent work

Diagnostics

OS knowledge

Musical instruments knowledge

Vintage audio knowledge

Education

High School diploma or equivalent

Tools

Graphics editing software

Graphics editing tools

Job description

Description

At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

General Summary:

Performs a variety of duties to help achieve Goodwill E-Commerce revenue goals in accordance with all Goodwill policies and procedures.

Principal Duties & Responsibilities:

• Assists in problem solving, continuous improvement and developing strategies to achieve the goals for revenue, sell-through percentage and average sale amount targets.
• Researches relevant data on the internet. Incorporates appropriate information into product item descriptions.
• Composes accurate listings with precise item titles, measurements, sizes, pictures and descriptions for all merchandise. Includes any defects, relevant details or additional expenses customers will incur to avoid returns or customer dissatisfaction.
• Completes accurate inventory tickets and attaches to items. Promptly transfers items to appropriate area to ensure items are in safekeeping until sold.
• Completes testing on electrical items and musical instruments, when assigned. Removes personal data from technology. Uses various equipment as needed to help authenticate or determine value.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required:

• Excellent written communication skills a must.
• Ability to process images on mobile devices, and familiarity with graphics editing software.
• Proficient in Microsoft Office.
• Ability to work independently as needed and thrive in a fast-paced environment.
• Knowledge of ability to perform computer diagnostics, hardware repairs, software installations, and maintenance.
• Familiarity with major operating systems including Windows, Linux, Mac OS, and resetting protocols for mobile devices.
• An understanding of contemporary computer hardware, both internal and external.
• Familiarity with a broad range of musical instruments (both acoustic and electric guitars).
• Knowledge of vintage stereo components and typewriters a plus

Travel Required:

None

Required education and/or work experience:

• High School diploma or equivalent
• Two years' experience working in an electronics service or performance field.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.