E-Commerce Jewelry Specialist - Fulltime Dayside - No Weekends

Goodwill of South Central Wisconsin, Inc.; Madison (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. seeks an organized professional to support e-commerce revenue goals for jewelry and related items.

You will craft precise item descriptions with measurements and ensure accurate inventory records while maintaining high standards of quality and customer satisfaction. The role involves researching product details online, confirming gemstones and metals, and using tools to authenticate items.

Qualifications

• Excellent written communication skills required.
• Ability to process images on mobile devices with graphics editing familiarity.
• Proficient in Microsoft Office suite.
• Ability to work independently in a fast-paced environment.
• Knowledge of identifying common gemstones and precious metals.

Responsibilities

• Assist in problem solving and developing strategies to meet revenue and sell-through targets.
• Research relevant data online and incorporate into product descriptions.
• Create accurate item descriptions with precise titles, measurements, and sizes, including defects or extra costs.
• Complete inventory tickets and attach to items, ensuring safekeeping until sold.
• Use equipment to authenticate or value items (loupe, gem tester, software).
• Operate within the company core values in all duties.

Skills

Written communication

Image processing

Microsoft Office

Independent work

Gemstone identification

Education

High school diploma

Tools

Loupe

Gem tester

Gemology software

Job description

At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

Description

General Summary

Performs a variety of duties to help achieve Goodwill E-Commerce revenue goals in accordance with all Goodwill policies and procedures.

Principal Duties & Responsibilities

• Assists in problem solving, continuous improvement and developing strategies to achieve the goals for revenue, sell-through percentage and average sale amount targets.
• Researches relevant data on the internet. Incorporates appropriate information into product item descriptions.
• Composes accurate descriptions with precise item titles, measurements, and sizes for all merchandise. Includes any defects, relevant details or additional expenses customers will incur to avoid returns or customer dissatisfaction.
• Completes accurate inventory tickets and attaches to items. Promptly transfers items to appropriate area to ensure items are in safekeeping until sold.
• Uses various equipment as needed to help authenticate or determine value: loupe, gem tester, software etc.
• Consistently perform all duties within the framework of our Core Values.

Requirements

Knowledge, Skills & Abilities Required

• Excellent written communication skills a must.
• Ability to process images on mobile devices, and familiarity with graphics editing software.
• Proficient in Microsoft Office.
• Ability to work independently as needed and thrive in a fast-paced environment.
• Knowledge of and ability to accurate identify common gemstones (size, quality, type) and precious metals.

Travel Required: None

Required education and/or work experience

• High school diploma or equivalent.
• Two years’ experience working in a jewelry-related role such as retail sales, appraisals, jewelry making.

Equal Employment Opportunity Employer

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Recruiter, Hailey Carman, at [e-mail] or [phone].