E-Commerce Department Lead: Ops & Team Coach

Kroger Family of Companies; Waupaca (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies is hiring for a Store e-Commerce Support role in Wisconsin. The position assists the Store e-Commerce manager with day-to-day operations, ensuring customer satisfaction and adherence to safety and company guidelines.

The role requires training staff, scheduling, order processing, equipment troubleshooting and maintaining clean, efficient staging areas. You will act as the on-site leader when the manager is unavailable and strive to meet operational needs in a busy

Qualifications

• Proven supervisory experience.
• Excellent oral/written communication skills.
• Basic math and record-keeping abilities.
• Self-directed with minimal supervision.
• Ability to read shelf tags and basic computer knowledge.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow local, state and federal laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Supervisory experience

Communication skills

Basic math

Self-directed

Read shelf tags

Job description

Kroger Family of Companies is hiring for a Store e-Commerce Support role in Wisconsin. The position assists the Store e-Commerce manager with day-to-day operations, ensuring customer satisfaction and adherence to safety and company guidelines.

The role requires training staff, scheduling, order processing, equipment troubleshooting and maintaining clean, efficient staging areas. You will act as the on-site leader when the manager is unavailable and strive to meet operational needs in a busy