E-Commerce Department Lead - Operations & Team Leadership

Kroger; Fond du Lac (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Kroger in Fond du Lac, WI is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager and oversee the day-to-day operations of the store's e-Commerce department. You will train the selectors and customer attendants, help with scheduling, maintain order intake and labeling, troubleshoot equipment, and ensure compliance with safety, quality, and company guidelines.

Holds core values of respect, honesty, integrity, diversity and safety while supporting a fast-paced,

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with ability to execute projects.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety procedures and company guidelines.
• Train all functions and duties of selector and customer attendant roles.
• Act as person in charge of e-Commerce department when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Report discrepancies to the e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on daily performance and annual reviews.
• Work cooperatively in a fast-paced environment and handle conflicts professionally.
• Follow directions and resolve customer/business issues with integrity.
• Support interactions with minors, individuals with special needs, and/or older adults.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Oral/written communication

Basic math skills

Self-directed

Job description

Kroger in Fond du Lac, WI is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager and oversee the day-to-day operations of the store's e-Commerce department. You will train the selectors and customer attendants, help with scheduling, maintain order intake and labeling, troubleshoot equipment, and ensure compliance with safety, quality, and company guidelines.

Holds core values of respect, honesty, integrity, diversity and safety while supporting a fast-paced,