E-Commerce Department Lead — Operations & Training

Kroger; Shelby Township (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Kroger in Michigan (Shelby Township) is seeking a Store e-Commerce assistant manager to support day-to-day operations of the e-Commerce department and uphold Kroger’s values of respect, honesty, integrity, diversity, inclusion and safety.

You will meet customer expectations, supervise selectors and customer attendants, train staff, assist with scheduling, and help implement process improvements in a fast-paced retail environment. This role requires strong communication and problem-solving skills.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, ability to execute projects with minimal supervision.
• Experience in production/warehouse environment preferred.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operation.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety procedures and company guidelines.
• Train selectors and customer attendants as needed.
• Act as person in charge when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute work to selectors/attendants.
• Print and distribute order labels, including perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report pricing, scanning, item location discrepancies and temperature-type issues.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by division/enterprise e-Commerce team.
• Provide feedback on daily/performance reviews.
• Work cooperatively in high-paced environments and manage conflicts constructively.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Communication skills

Basic math

Self-directed

Job description

Kroger in Michigan (Shelby Township) is seeking a Store e-Commerce assistant manager to support day-to-day operations of the e-Commerce department and uphold Kroger’s values of respect, honesty, integrity, diversity, inclusion and safety.

You will meet customer expectations, supervise selectors and customer attendants, train staff, assist with scheduling, and help implement process improvements in a fast-paced retail environment. This role requires strong communication and problem-solving skills.