E-Commerce Department Lead & Operations Supervisor

Smith's Food & Drug Centers; Clearfield (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Smith's Food & Drug Centers is seeking an assistant to support the Store e-Commerce manager in overseeing daily operations of the e-Commerce department in Clearfield, UT. The role emphasizes safety, respect, integrity, and reliable service to customers ordering online for pickup or delivery.

Responsibilities include coordinating orders, ensuring timely fulfillment, troubleshooting devices, and maintaining tidy staging areas.

Qualifications

• Supervisory experience is required.
• Ability to read shelf tags.
• Basic computer knowledge.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).
• Self-directed with ability to execute projects with minimal supervision.

Responsibilities

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels for perishable and other departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the store e-Commerce manager.
• Learn and implement process improvements as directed by the division or enterprise e-Commerce team.
• Provide feedback on daily performance and annual reviews.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Communication skills

Basic math

Self-directed

Job description

Smith's Food & Drug Centers is seeking an assistant to support the Store e-Commerce manager in overseeing daily operations of the e-Commerce department in Clearfield, UT. The role emphasizes safety, respect, integrity, and reliable service to customers ordering online for pickup or delivery.

Responsibilities include coordinating orders, ensuring timely fulfillment, troubleshooting devices, and maintaining tidy staging areas.