E-Commerce Department Lead: Grow Team & Ops

Kroger; Greenfield (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Flexible scheduling

Employee assistance program

Associate discounts

Career growth

Job summary

Kroger is seeking a Store e-Commerce Assistant to support day-to-day e-Commerce operations at 4279 S 76th St, Greenfield, WI. The role emphasizes helpful customer service, accuracy in order handling, and teamwork across shifts.

Responsibilities include training, scheduling, ordering, and equipment troubleshooting, while ensuring compliance with safety and company policies. This position requires adaptability in a fast-paced retail environment.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with minimal supervision.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operations of the e-Commerce department.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, safety procedures and company guidelines.
• Train selectors and customer attendants in duties and responsibilities.
• Act as person in charge when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational needs.
• Maintain intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report discrepancies to pricing, scanning, item location, and temperatures.
• Perform opening/closing procedures.
• Learn and implement process improvements from division/enterprise e-Commerce team.
• Provide feedback on daily and annual performance.
• Work cooperatively in high-paced environments and manage conflicts professionally.
• Follow directions and seek assistance to resolve issues.
• Support minors, individuals with special needs, and older adults as needed.
• Perform essential job functions with or without accommodation.

Skills

Supervisory experience

Shelf-tag reading

Basic computer skills

Oral and written communication

Basic math skills

Self-directed

Job description

Kroger is seeking a Store e-Commerce Assistant to support day-to-day e-Commerce operations at 4279 S 76th St, Greenfield, WI. The role emphasizes helpful customer service, accuracy in order handling, and teamwork across shifts.

Responsibilities include training, scheduling, ordering, and equipment troubleshooting, while ensuring compliance with safety and company policies. This position requires adaptability in a fast-paced retail environment.