E-Commerce Customer Support Representative

Employnet, Inc.; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Employnet, Inc. is seeking a Bi-lingual Spanish ecommerce customer support representative in the Southwest Las Vegas area. The role involves handling 75–100+ emails daily, managing orders, and resolving shipping and order-change issues with speed and accuracy.

The ideal candidate will have experience with high-volume ecommerce support and Shopify or WooCommerce, plus strong computer skills to navigate multiple systems efficiently.

Qualifications

• Experience with high-volume ecommerce email support.
• Experience with Shopify and/or WooCommerce.
• Managing and reviewing online orders.
• Handling shipping, tracking issues, refunds, replacements, cancellations, and order changes.
• Resolving customer complaints via email.
• Working through a high-volume inbox or ticket queue.
• Strong computer skills across multiple systems.

Responsibilities

• Respond to 75–100+ customer emails per day.
• Assist customers with order status, shipping, and tracking.
• Process refunds, replacements, cancellations, and edits to orders.
• Collaborate with teams to resolve issues and elevate service quality.

Skills

Bilingual Spanish

Email support

Customer service

High-volume handling

Shopify

WooCommerce

Tools

Shopify

WooCommerce

CRM software

Job description

B2B beauty brand looking for a Bi-lingual Spanish e-commerce customer support representative to join a growing company in the Southwest part of Las Vegas, NV!This person will be spending most of their day on a computer and needs to be comfortable handling approximately 75–100+ customer emails per day.Ideally, we’re looking for someone who already has experience with:High-volume e-commerce email supportShopify and/or WooCommerceManaging and reviewing online ordersShipping and tracking issuesMissing, damaged, delayed, or incorrect ordersRefunds, replacements, cancellations, and order changesResolving customer complaints through emailWorking through a high-volume inbox or ticket queueStrong computer skills and the ability to work quickly across different systems#EmploynetJobsLasVegas