E‑Commerce Customer Service Specialist

The HEAT Group; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Miami HEAT Retail Online team is hiring an E-Commerce Customer Service Representative to provide exceptional service to MIAMIHEATSTORE.com customers via phone and email. You will handle merchandise, order and refund inquiries, and support online shopping experiences.

Key duties include resolving order issues, supporting special projects, and maintaining thorough records of customer interactions. Proficiency in Microsoft Office and Photoshop helps manage documentation and product visuals.

Qualifications

• At least 1 year of proven customer service experience.
• Associate's degree or equivalent from a 2-year college or technical school; highly organized and detail-oriented.

Responsibilities

• Provide customer service via phone or email by answering questions concerning merchandise, orders and refunds.
• Ensure customers have the best online shopping experience.
• Resolves order issues by clarifying the customer's complaint and explaining the best solution.
• Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager.
• Keep records of customer interactions or transactions, inquiries, complaints, or comments, and actions taken.
• Follow SOPs to resolve customers' problems per guidelines.
• Administrative assistance with projects as needed.

Skills

Customer service experience

Education

Associate's degree or equivalent (2-year college/technical school)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Adobe Photoshop

Job description

The Miami HEAT Retail Online team is hiring an E-Commerce Customer Service Representative to provide exceptional service to MIAMIHEATSTORE.com customers via phone and email. You will handle merchandise, order and refund inquiries, and support online shopping experiences.

Key duties include resolving order issues, supporting special projects, and maintaining thorough records of customer interactions. Proficiency in Microsoft Office and Photoshop helps manage documentation and product visuals.