E-Commerce Customer Care Specialist

Miami HEAT; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Miami HEAT is seeking an E-Commerce Customer Service Representative to provide outstanding service to MIAMIHEATSTORE.com customers by phone and email, handling inquiries about merchandise, orders, and refunds. The role requires at least one year of customer service experience and an Associate's degree or equivalent.

Proficiency in Microsoft Office and basic Photoshop is expected, with a detail-oriented, fast-paced environment.

Qualifications

• At least a year of proven customer service experience.
• Proficiency in Microsoft Office suite; basic knowledge of Photoshop.

Responsibilities

• Provide customer service via phone or email by answering questions concerning merchandise, orders and refunds.
• Ensure customers have the best online shopping experience.
• Resolves order issues by clarifying the customer's complaint and explaining the best solution.
• Leads or assists with special projects assigned by customer service supervisor and E-Commerce Product Manager.
• Keep records of customer interactions or transactions and actions taken.
• Follow SOPs to resolve customer problems and provide administrative support as needed.

Skills

Customer service

Education

Associate's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Adobe Photoshop

Job description

Miami HEAT is seeking an E-Commerce Customer Service Representative to provide outstanding service to MIAMIHEATSTORE.com customers by phone and email, handling inquiries about merchandise, orders, and refunds. The role requires at least one year of customer service experience and an Associate's degree or equivalent.

Proficiency in Microsoft Office and basic Photoshop is expected, with a detail-oriented, fast-paced environment.