E-Commerce Customer Service Representative

Asia International, Inc.; Long Beach (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Asia International, Inc. is seeking a detail-oriented E-Commerce support professional in Long Beach, CA to assist customers, confirm orders, and manage order data.

The role covers marketing emails, product updates on Shopify, and responding to customer inquiries across emails, calls, and texts. Ideal candidates have 1–2 years in web management or E-Commerce support, strong communication and computer skills, and the ability to work independently with minimal supervision.

Qualifications

• Excellent written and verbal communication skills.
• Excellent computer and technology platform skills.
• Resourceful, independent, and a problem solver.
• Outstanding attention to detail and accuracy.
• 1-2 years of experience in web management or E-Commerce support role.
• Must be detail oriented, well organized, and capable of working independently.

Responsibilities

• Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
• Confirm orders that have been placed
• Resolve any issues customers may experience with their package or product
• Create and confirm shipping labels; resolve any FedEx delays
• Respond to customer service emails, calls, and text messages
• Input and update orders
• Assist with marketing emails
• Add new products to Shopify
• Projects as assigned
• Assisting manager with Marketing strategies as needed
• Assist with launching new products
• Social media postings
• Respond to Google Reviews

Skills

Communication skills

Computer skills

Problem solving

Attention to detail

Web management

E-Commerce support

Independent worker

Job description

Job duties and responsibilities include but are not limited to:

• Assist customers with questions regarding the website including product details, shipping, cooking instructions, etc.
• Confirm orders that have been placed
• Resolve any issues customers may experience with their package or product
• Create and confirm shipping labels; resolve any FedEx delays
• Respond to customer service emails, calls, and text messages
• Input and update orders
• Assist with marketing emails
• Add new products to Shopify
• Projects as assigned
• Assisting manager with Marketing strategies as needed
• Assist with launching new products
• Social media postings
• Respond to Google Reviews

Hours: Monday – Friday 7am – 3:30pm

Ideal candidate must have:

• Excellent written and verbal communication skills
• Excellent computer and technology platform skills
• Resourceful, independent, and a problem solver
• Outstanding attention to detail and accuracy
• 1-2 years of experience in web management or E-Commerce support role
• Must be detail oriented, well organized, and capable of working independently