827 STR MGMT/e-COMMERCE SUPERVISOR

Kroger; La Fayette (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger in Kentucky is seeking a leader to manage the day-to-day operations of the store's e-Commerce department, driving sales objectives and budget adherence.

You will staff the on-line shopping team, develop associates, ensure order accuracy and timely fulfillment, and uphold Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Supervisory experience leading teams in a retail setting.
• Experience in staffing and hiring processes.
• Strong organization and communication skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds daily.

Responsibilities

• Manage the e-Commerce department day-to-day operations to meet sales and budget goals.
• Staff the department and develop associates to achieve results.
• Interview, select and hire candidates for online shopping roles.
• Create schedules aligned with guidelines and ensure coverage.
• Train associates on order fulfillment and customer service.
• Lead initiatives and execute e-Commerce strategies for growth.
• Ensure timely order processing and accurate substitutions when needed.

Skills

Supervisory experience

Staffing and hiring

Leadership

Customer service

Microsoft Office

Communication skills

Conflict resolution

Education

High School Diploma or GED

Bachelor's Degree

Job description

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Interview, select and hire candidates to staff the on-line shopping department
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute best practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Report all issues with item shelf allocation to division KOMPASS team
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• High School Diploma or GED
• Any proven supervisory experience
• Any prior experience in the selection and hiring process
• Strong organization skills
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
• Must be able to stand for extended periods of time and/or walk constantly
• Ability to stoop, kneel, or crouch several times per hour
• Proficient in Microsoft Office
• Excellent oral/written communication skills
• Strong leadership skills

DESIRED

• Bachelor's Degree
• Any experience with and knowledge of Point of Sale (POS)