E‑Commerce Support Specialist

FashionUnited; Moreno Valley (CA); On-site; USD 23,419 - 27,552; Full time

Job summary

Skechers is seeking a customer service representative to support ecommerce sales, Skechers Elite program, and store operations. You will respond to inquiries via phone, email, live chat, mail and social media, delivering a friendly, professional service in a high-volume environment.

You will utilize CRM tools and Microsoft Office to resolve issues, monitor orders and returns, and assist with Elite memberships.

Qualifications

• High School Diploma or equivalent preferred.
• Prior customer service/consumer affairs experience, preferably in a medium or high-volume contact center environment.

Responsibilities

• Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.
• Ensure a quality experience by providing friendly, professional service.
• Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf.
• Monitor order and return flow.
• Process credits and exchanges for returns to SKECHERS.com.
• Assist customers with their SKECHERS Elite membership accounts.
• Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.
• Research and troubleshoot technical issues as needed.
• Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.
• Excellent oral and written communication skills.
• Excellent organizational and time management skills.
• Familiarity with a CRM system.
• Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

CRM system

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Skechers is seeking a customer service representative to support ecommerce sales, Skechers Elite program, and store operations. You will respond to inquiries via phone, email, live chat, mail and social media, delivering a friendly, professional service in a high-volume environment.

You will utilize CRM tools and Microsoft Office to resolve issues, monitor orders and returns, and assist with Elite memberships.