E-Comm Customer Care Representative

Skechers USA Ltd.; California (MO); On-site; USD 23,419 - 27,552; Full time

Job summary

Skechers USA Ltd. is seeking an E-Comm Customer Care Representative to support ecommerce sales and Skechers Elite members. You will handle inquiries via phone, email, live chat, and social media in a high-volume center, ensuring a friendly, professional service and timely issue resolution.

The role requires strong communication, organization, and CRM experience, with proficiency in Microsoft Office. Weekend shifts and full-time hours are available in Rancho Belago, CA.

Qualifications

• High School Diploma or equivalent preferred.
• Prior customer service experience in a medium or high-volume contact center.
• Excellent written and verbal communication.
• Familiarity with CRM systems and Microsoft Office products.

Responsibilities

• Assist customers via phone, email, live chat, mail, and social media in a high-volume center.
• Provide friendly, professional service to ensure quality experiences.
• Resolve issues using multiple tools and systems and monitor order/return flow.
• Process credits and exchanges for returns to Skechers.com.
• Collaborate with store and district managers to resolve consumer concerns.
• Research and troubleshoot technical issues as needed.

Skills

Communication skills

Time management

Organizational skills

Education

High School Diploma or equivalent

Tools

CRM system

Word

Outlook

Excel

PowerPoint

Job description

## E-Comm Customer Care RepresentativeApplylocations: Rancho Belago, CAtime type: Full timeposted on: Posted Todayjob requisition id: JR130758WHO WE ARE: Headquartered in Southern California, Skechers—the Comfort Technology Company—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: To support the activities associated with SKECHERS ecommerce sales, SKECHERS Elite program, support SKECHERS retail stores and provide service to, and issue resolution on a first contact basis, for customers. HOURLY RATE: $17 - $20/hour**WHAT YOU WILL DO:*** Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center.* Ensure a quality experience by providing friendly, professional service.* Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf.* Monitor order and return flow.* Process credits and exchanges for returns to SKECHERS.com.* Assist customers with their SKECHERS Elite membership accounts.* Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store.* Research and troubleshoot technical issues as needed.* Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward.* Excellent oral and written communication skills.* Excellent organizational and time management skills* Familiarity with a CRM system* Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint.**REQUIREMENTS:*** High School Diploma or equivalent preferred* Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment.**SCHEDULE:*** Work Hours - 1st / 2nd Shift* Must be available to work weekends**Pay Range $17 - $20 an hour**