E-Commerce Operations Manager

UNIS; Riverside (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A logistics company is seeking a candidate for an e-commerce fulfillment position at its Riverside location. The role involves managing daily order fulfillment processes, ensuring compliance with shipping requirements and leading pick and pack operations. Ideal candidates should have experience in e-commerce or warehouse operations, solid understanding of retail compliance, and strong problem-solving skills. This fast-paced environment offers opportunities for continuous improvement and efficiency enhancements.

Qualifications

• Experience managing e-commerce fulfillment, warehouse operations, or distribution center operations.
• Strong knowledge of retail compliance routing guides.
• Ability to perform in a fast-paced environment.

Responsibilities

• Manage daily e-commerce order fulfillment, ensuring accuracy and timeliness.
• Coordinate and oversee pick and pack operations.
• Analyze order and shipment data for efficiency improvements.

Skills

E-commerce fulfillment management

Retail compliance knowledge

Pick & pack operations

WMS systems familiarity

High SKU management

Problem-solving skills

Lean Six Sigma knowledge

Tools

Shipping platforms

Inventory systems

Job description

We are looking to open a position for a candidate at the Riverside (Alessandro) location to support our e-commerce operations.

Key Responsibilities

• Manage daily e-commerce order fulfillment, ensuring orders are picked, packed, and shipped accurately and on time.
• Ensure compliance with retail routing guides and customer‑specific shipping requirements.
• Coordinate and oversee pick and pack operations for small parcel and retail orders.
• Support and monitor sortation center activities, including order consolidation and shipment preparation.
• Manage Value Added Services (VAS) such as labeling, ticketing, kitting, repacking, and other customer‑specific requirements.
• Work closely with warehouse, inventory control, and transportation teams to resolve shipping or order discrepancies.
• Monitor order flow to prevent delays, missed shipments, or compliance violations.
• Ensure proper documentation, labeling, and packaging according to retailer standards.
• Analyze order and shipment data to identify opportunities to improve efficiency and reduce errors.
• Assist with training team members on e-commerce fulfillment processes and compliance standards.
• Maintain communication with internal teams regarding order status, shipment issues, and operational updates.
• Support continuous improvement initiatives within the distribution center.

Qualifications

• Experience managing e-commerce fulfillment, warehouse operations, or distribution center operations.
• Strong knowledge of retail compliance routing guides (major retailers preferred).
• Experience with pick & pack operations, sortation systems, and value‑added services (VAS).
• Familiarity with WMS systems, shipping platforms, and inventory systems.
• High SKU management experience
• High‑volume processing expertise
• Ability to perform in a fast‑paced environment
• Experience with automation
• Strong knowledge of inventory control processes
• Lean Six Sigma credentials or background
• Strong attention to detail and problem‑solving skills.
• Ability to work in a fast‑paced warehouse environment.
• Excellent communication and organizational skills.

Preferred Skills

• Experience with small parcel shipping (UPS, FedEx, etc.).
• Knowledge of EDI, UCC labels, and retail compliance requirements.
• Understanding of distribution center workflow and inventory management.