E-Books Assistant Manager

Goodwill Industries of Southwest Florida; Fort Myers (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

PTO and paid holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking an E-Books Assistant Manager to support daily operations and drive department performance. This role collaborates with the E-Books Manager to ensure efficient workflows, accurate listings, and strong customer service across donor and online channels.

The ideal candidate brings leadership, attention to detail, and familiarity with eCommerce processes. This full-time hourly position supports mission-driven work across Southwest Florida.

Qualifications

• Experience supervising and assisting in the E-Books department.
• Proficiency with Windows and Microsoft Excel.
• Strong multitasking and organizational skills in a fast-paced environment.
• Clear verbal communication in English.

Responsibilities

• Assist in the overall supervision and daily operation of the E-Books department.
• Support the intake and processing of donated books, media, and related items.
• Create high-quality online listings with detailed photos and accurate descriptions.
• Provide excellent customer service to internal teams, donors, and online customers.
• Process orders, including shelving, packaging, shipping, and returns.

Skills

Leadership

Customer service

Multitasking

Organization

Verbal communication

Education

High school diploma or equivalent with coursework in Business or Marketing

Two-year or four-year college degree preferred

Tools

Windows operating systems

Microsoft Excel

Job description

Job Title: E-Books Assistant Manager

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a motivated and detail-oriented E-Books Assistant Manager to support the daily operations and performance of the E-Books department. This role works closely with the E-Books Manager to oversee listing, fulfillment, and team performance while ensuring high-quality standards and efficient workflows. The ideal candidate brings strong leadership skills, attention to detail, and familiarity with eCommerce processes while supporting Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities:

• Assist in the overall supervision and daily operation of the E-Books department.
• Support the intake and processing of donated books, media, and related items.
• Create high-quality online listings, including detailed photos and accurate descriptions.
• Provide excellent customer service to internal teams, donors, and online customers.
• Process orders, including shelving, packaging, shipping, and handling returns.
• Monitor department performance, including revenue, expenses, and productivity metrics.
• Support training, coaching, and evaluation of department staff.
• Ensure adherence to all company policies, procedures, and safety standards.
• Maintain organized workflows and inventory control within the department.
• Perform additional duties as assigned by leadership.

Qualifications:

• High school diploma or equivalent with coursework in Business or Marketing required.
• Two-year or four-year college degree preferred.
• Proficiency with Windows operating systems and Microsoft Excel.
• Familiarity with internet research and online sales platforms.Experience working in customer-focused sales or support environments.
• Strong multitasking and organizational skills in a fast-paced setting.
• Clear verbal communication skills in English.
• Ability to work efficiently both independently and as part of a team.
• Ability to stand for extended periods, including up to eight hours in a non-climate-controlled warehouse environment.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement