Retail Assistant Manager

Goodwill Industries of Southwest Florida; Naples (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

403(b) retirement plan

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the operation and performance of a high-volume retail store in Naples, FL. The role partners with the Store Manager to meet sales, expense, and profit goals while ensuring customer service and mission alignment.

You will lead staff training, coaching, and daily operations to maintain a safe, productive, and customer-focused environment, with flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Requires high school diploma or equivalent.
• Minimum two years of retail sales experience.
• Minimum one year of management or supervisory experience.
• Ability to operate POS and donation systems and office tech.

Responsibilities

• Assist in achieving store sales, expense, profit, and customer goals while following procedures.
• Maintain a safe, clean store by enforcing safety and PPE policies and conducting inspections.
• Support customer and donor relations by providing excellent service and education on programs.
• Assist with merchandise production, pricing, merchandising, and displays.
• Prepare reports, complete documentation, and assist with banking and loss prevention.

Skills

Retail sales

Store leadership

Customer service

Education

High school diploma

Tools

POS systems

Donation systems

Office computers

Telephones

Job description

Job Title: Retail Assistant Manager

Location: 1687 Pine Ridge Road, Naples, FL 34109

Employment Type: Full-Time / Salary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the overall operation and performance of a high-volume retail store. This position assists the Store Manager in achieving sales, expense, and profit objectives while ensuring compliance with production standards, merchandising expectations, customer service goals, mission integration, and company policies. The Retail Assistant Manager provides leadership through staff training, coaching, and operational oversight to support a safe, productive, and customer-focused environment.

Key Responsibilities:

• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals while ensuring compliance with all Ecommerce shipping, recycling, and salvage procedures.
• Maintain a safe, clean, and organized store environment by enforcing Kaizen principles, PPE requirements, safety procedures, equipment standards, and completing incident reports, facility inspections, and safety meetings.
• Support customer and donor relations by ensuring staff provide excellent service, resolve guest concerns, and educate the public about Goodwill programs and mission services.
• Assist with merchandise production and sales floor operations, including sorting, grading, hanging, pricing, rotating, merchandising, displaying, and signing merchandise according to established standards and pricing guidelines.
• Prepare accurate reports, complete required documentation, perform bank deposits, conduct inspections, monitor expenses, and ensure compliance with loss prevention policies and organizational requirements.
• Assist with the physical operation and maintenance of the store by maintaining cleanliness, submitting maintenance requests, and overseeing store operations during the Store Manager's absence.
• Support recruiting, onboarding, scheduling, training, coaching, and performance management activities to ensure employees meet production, customer service, pricing, quality control, and merchandising standards.
• Conduct staff meetings, one-on-one discussions, and training sessions to improve employee knowledge, motivation, communication, and performance.
• Ensure compliance with all company, store, and employee policies and procedures.
• Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Two years of retail sales experience required.
• One year of management or supervisory experience required.
• Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
• Ability to supervise and train staff in production, merchandising, checkout, and customer service functions.
• Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
• Ability to understand and follow oral and written instructions.
• Ability to read, write, speak, hear, and perform business-related mathematical calculations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds.
• Ability to stand for extended periods of time.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement