Retail Assistant Manager

Goodwill Southwest Florida; Port Charlotte (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the overall operation of a high-volume store. You will help the Store Manager achieve sales and profitability while upholding mission programs and policies.

You will lead through staff training and coaching, ensuring a safe, productive, and customer-focused environment in a full-time role in Florida. Join a mission-driven nonprofit with strong benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Two years of retail sales experience required.
• One year of management or supervisory experience required.
• Ability to learn and operate POS systems, donation systems, office computers, and telephones.
• Ability to supervise and train staff in production, merchandising, checkout, and customer service functions.
• Ability to work under stressful conditions with good judgment, patience, and understanding.
• Ability to read, write, speak, understand business-related math.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to bend, stoop, reach, twist, lift up to 40 pounds.
• Ability to stand for extended periods.
• Ability to work outdoors in varying temperatures and weather conditions.

Responsibilities

• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals.
• Maintain a safe, clean, and organized store environment by enforcing Kaizen principles and safety rules.
• Support customer and donor relations by ensuring staff provide excellent service.
• Assist with merchandise production and sales floor operations per standards.
• Prepare accurate reports, documentation, and conduct inspections.
• Assist with store operations during Store Manager's absence.
• Support recruiting, onboarding, scheduling, training, and coaching.
• Conduct staff meetings and training to improve knowledge and performance.
• Ensure compliance with company policies and procedures.
• Work flexible hours, including evenings, weekends, and holidays.

Skills

Staff training

Leadership

Customer service

Communication

Time management

Education

High school diploma

College degree preferred

Tools

POS systems

Donation systems

Office computers

Telephone systems

Job description

Job Title: Retail Assistant Manager- **NEW STORE**

Employment Type: Full-Time / Houry

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the overall operation and performance of a high-volume retail store. This position assists the Store Manager in achieving sales, expense, and profit objectives while ensuring compliance with production standards, merchandising expectations, customer service goals, mission integration, and company policies. The Retail Assistant Manager provides leadership through staff training, coaching, and operational oversight to support a safe, productive, and customer-focused environment.

Key Responsibilities

• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals while ensuring compliance with all Ecommerce shipping, recycling, and salvage procedures.
• Maintain a safe, clean, and organized store environment by enforcing Kaizen principles, PPE requirements, safety procedures, equipment standards, and completing incident reports, facility inspections, and safety meetings.
• Support customer and donor relations by ensuring staff provide excellent service, resolve guest concerns, and educate the public about Goodwill programs and mission services.
• Assist with merchandise production and sales floor operations, including sorting, grading, hanging, pricing, rotating, merchandising, displaying, and signing merchandise according to established standards and pricing guidelines.
• Prepare accurate reports, complete required documentation, perform bank deposits, conduct inspections, monitor expenses, and ensure compliance with loss prevention policies and organizational requirements.
• Assist with the physical operation and maintenance of the store by maintaining cleanliness, submitting maintenance requests, and overseeing store operations during the Store Manager's absence.
• Support recruiting, onboarding, scheduling, training, coaching, and performance management activities to ensure employees meet production, customer service, pricing, quality control, and merchandising standards.
• Conduct staff meetings, one-on-one discussions, and training sessions to improve employee knowledge, motivation, communication, and performance.
• Ensure compliance with all company, store, and employee policies and procedures.
• Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Two years of retail sales experience required.
• One year of management or supervisory experience required.
• Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
• Ability to supervise and train staff in production, merchandising, checkout, and customer service functions.
• Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
• Ability to understand and follow oral and written instructions.
• Ability to read, write, speak, hear, and perform business-related mathematical calculations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds.
• Ability to stand for extended periods of time.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement

Salary: $21.75 per hour