E911 Communications Officer

City of Decatur; Decatur (GA); On-site; USD 42,000 - 43,000; Full time

Job summary

The City of Decatur is seeking a dedicated E911 Communications Officer to monitor city service radios, answer calls, and dispatch emergency services around the clock. You will operate radios, telephones, an alarm board and in-house systems to process incidents, reports and citations.

Requirements include a HS Diploma or equivalent, ability to communicate clearly under pressure, and readiness to work rotating shifts. Training for certification and background checks are required.

Qualifications

• HS Diploma or equivalent.
• Knowledge of or ability to learn public safety terminology and procedures.
• Ability to speak clearly and effectively over telephone and radio.
• Quick, sound decisions during crisis situations.
• Accurate typing and legible handwritten material.
• Willingness to work rotating shifts and pass background checks.

Responsibilities

• Answers emergency and non-emergency calls; obtains vital information and refers callers to appropriate departments.
• Operates a two-way radio system to support officers and dispatches personnel to incidents.
• Monitors area radio traffic and informs City personnel of relevant information.
• Maintains logs, information cards, tapes and other records daily.
• Operates GCIC/NCIC computer and enters information on criminal histories, vehicles, and related data.
• Uses in-house system to process incident reports, citations and warrants.
• Handles payments for fines and issues receipts; supports court processes as needed.

Skills

Emergency Dispatch

Two-way Radio Operation

Public Safety Communications

Crisis Decision Making

Documentation & Records

Education

HS Diploma or equivalent

Tools

GCIC/NCIC System

In-house Computer System

Job description

NATURE OF WORK

This is telecommunications work in monitoring City service radios, answering incoming telephone calls and dispatching emergency services, personnel, and equipment. Work involves the operation of radios, telephones, alarm board, computer terminals and printers and recording equipment. Police, fire, emergency service and animal control calls are received 24 hours every day from the public. The position dispatches personnel, vehicles and equipment to the scene of an emergency based upon the location and nature of the emergency. The position also monitors radios for status of City employees and calls. State and national crime information networks are maintained and records for all calls are established. Work is reviewed while in progress and through evaluation of records and reports.

Job Description

Job Description

E911 COMMUNICATIONS OFFICER

REPORTS TO: Communications Supervisor

DEPARTMENT: Police Department (E-911)

Salary Range: $41,746 - 42,786 Annually

NATURE OF WORK

This is telecommunications work in monitoring City service radios, answering incoming telephone calls and dispatching emergency services, personnel, and equipment. Work involves the operation of radios, telephones, alarm board, computer terminals and printers and recording equipment. Police, fire, emergency service and animal control calls are received 24 hours every day from the public. The position dispatches personnel, vehicles and equipment to the scene of an emergency based upon the location and nature of the emergency. The position also monitors radios for status of City employees and calls. State and national crime information networks are maintained and records for all calls are established. Work is reviewed while in progress and through evaluation of records and reports.

Major Responsibilities & Duties

• Answers emergency and non-emergency calls; obtains vital information; refers callers to appropriate departments and/or contacts agencies and obtains assistance for caller.
• Operates a two-way radio system to provide support for officers in the field; monitors fire and burglary alarm panel; dispatches personnel to investigate incidents or requests for service; relays information to officers and superiors; receives reports from mobile units.
• Monitors radio communications of area and state police; identifies information relative to the City; informs appropriate personnel.
• Maintains, updates and files all pertinent logs, information cards, tapes and other records and documents daily.
• Operates GCIC/NCIC computer; secures and enters information on stolen vehicles, articles, guns, wanted and missing persons, driving and criminal histories, etc.
• Operates in-house computer system to enter incoming incident reports, accident reports and traffic citations; processes and files reports and citations according to standard procedure.
• Receives monies for payments of fines, bonds and parking tickets; issues receipts; accounts for and deposits monies.
• Assists the Clerk of Court by typing court calendar and processing warrant and suspension letters; runs criminal histories for cases; assembles cases according to court schedule; relays disposition of cases to relevant state agencies.
• Performs general office duties including but not limited to filing, copying, typing and distributing reports, mail and other documents.
• Performs other work as necessary or assigned.

Desirable Qualifications

• Education and Experience
• HS Diploma or equivalent.
• Knowledge, Skills, & Abilities
• Some knowledge of, or ability to learn, public safety rules, regulations, terminology, and methods of operation.
• Some knowledge of, or ability to learn, police, fire, and ambulance dispatch procedures.
• Some knowledge of, or ability to learn, telephone and radio operating requirements and techniques.
• Some knowledge of, or the ability to learn, the street system and geography of the City and the location of important buildings and areas.
• Must be able to speak in a clear, well-modulated voice, which is easily understood over the telephone and radio.
• Must be able to make quick and sound decisions, and communicate clearly and effectively orally in crisis situations.
• Ability to deal courteously and diplomatically with coworkers and the general public.
• Ability to type proficiently and accurately.
• Ability to produce legible handwritten material.
• Ability to perform basic mathematical calculations.

Other Requirements

• Must be eighteen (18) years of age or older.
• Must possess a valid driver's license.
• Must be able to be certified as a terminal operator within six (6) months of employment.
• Must be P.O.S.T. certified as a Communications Officer within 12 months of employment.
• Must be available to work rotating shifts, which include working nights, weekends, holidays and covering emergency staffing.
• Must pass a background investigation, pre-employment stress test, physical and drug screen.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Decatur is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Therefore, qualified applicants are considered for employment, and employees are treated during employment without regard to actual or perceived race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, marital status, familial status, or veteran/military status, or any other characteristic protected under applicable law.