Dynatrace Platform Engineer

Rhondos; United States; Remote; MXN 551,000 - 734,000; Full time

Benefits offered by this job

Remote-first

Equipment provided

Certification training budget

Global client exposure

Job summary

Rhondos Inc. is seeking a Dynatrace Platform Engineer, LATAM, to join our Professional Services Team.

You will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-prem environments while driving SAP observability initiatives for client success. You'll work independently on defined engagements, mentor peers, and collaborate with senior architects on complex projects, delivering measurable improvements in MTTR and system reliability in a remote-first,

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• 1–3 years in Application Performance Management (APM) or observability roles.
• 1+ years implementing and administering Dynatrace.
• Experience with AWS/Azure/GCP and containerization (Docker, Kubernetes).
• Proficiency in Java, .NET, Python, or JavaScript.
• Strong analytical and communication skills.

Responsibilities

• Lead PowerConnect App implementation, configuration, and SAP observability.
• Customize dashboards, log processing, and metric extraction for SAP landscapes.
• Onboard applications, infrastructure, and cloud workloads for full-stack monitoring.
• Design, build, and maintain dashboards, alerting, workflows, and analytics using Dynatrace Query Language (DQL) and Grail.
• Monitor performance and lead root-cause analysis leveraging Davis AI insights.
• Configure 监 Dynatrace components and integrate with ITSM tools (ServiceNow, Jira, Slack).
• Deliver best-practice recommendations from health assessments and reviews.
• Mentor junior consultants and contribute to observability standards.

Skills

Bilingual English/Spanish

Cloud platforms

Programming languages

Observability/APM

Analytical skills

Communication

Education

Bachelor's degree in CS/IT/Engineering

Tools

Dynatrace

OpenTelemetry

Docker

Kubernetes

Cloud platforms (AWS/Azure/GCP)

Job description

• Bilingual (English/Spanish)

Rhondos Inc. is looking for a Dynatrace Platform Engineer, Latin America to join our Professional Services Team. In this client- and stakeholder-facing role, you will configure and optimize the Dynatrace Unified Observability Platform across cloud, hybrid, and on-premises environments including leading PowerConnect App implementation, configuration, and customization for SAP observability to help engineering and operations teams reduce mean time to resolution (MTTR), improve application performance, and build a mature observability practice. You'll work independently on well-defined engagements while collaborating with senior architects on more complex initiatives.

Key Responsibilities

• Lead PowerConnect App implementation, configuration, and customization within Dynatrace to extend observability into SAP environments
• Customize and maintain PowerConnect's dashboard library, log processing, and metric extraction rules to reflect each customer's SAP landscape and business processes
• Onboard applications, infrastructure, and cloud workloads (AWS, Azure, or GCP; Kubernetes and Docker) for full-stack monitoring
• Design, build, and maintain custom dashboards, alerting profiles, workflows, and analytics using Dynatrace Query Language (DQL) and Grail
• Monitor application performance and availability; lead troubleshooting and root-cause analysis, leveraging Davis AI causal insights
• Configure Synthetic Monitoring, Real User Monitoring (RUM), APM, and Log Monitoring to close observability gaps
• Conduct health assessments and architecture reviews, and deliver clear, actionable best-practice recommendations
• Integrate Dynatrace with ITSM and collaboration tools such as ServiceNow, Jira and Slack
• Support OpenTelemetry and distributed-tracing initiatives across microservices architectures
• Partner with Product Development and Product Support teams and drive continuous improvement in system functionality and reliability
• Lead customer and internal enablement workshops, training sessions, and operations review meetings
• Maintain clear technical documentation, implementation guides, and runbooks
• Mentor junior consultants and contribute to internal observability standards and best practices

Requirements

Required Qualifications

• Bilingual (English/Spanish)
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
• 1-3 years of experience in Application Performance Management (APM), observability, or related IT infrastructure roles
• 1+ years of hands-on experience implementing and administering Dynatrace (or comparable APM/observability tooling)
• Practical experience with at least one major cloud platform (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes)
• Working knowledge of one or more programming/scripting languages (Java, .NET, Python, or JavaScript)
• Solid understanding of distributed systems, microservices, and modern web application architectures
• Strong analytical and problem-solving skills, with the ability to diagnose complex performance issues under pressure
• Excellent written and verbal communication skills, including the ability to translate technical findings into business impact for non-technical stakeholders

Preferred Qualifications

• Dynatrace Certified Associate or Dynatrace Certified Professional certification
• Prior consulting, client-facing, or project management experience
• Familiarity with OpenTelemetry, Grail/DQL, and Davis AI-driven anomaly detection
• Experience with SAP environments (S4HANA, ECC, BW, PI/PO, HANA) and PowerConnect or similar SAP-to-observability integration tools
• Experience with CI/CD tooling (Jenkins, GitHub Actions, GitLab CI/CD) and infrastructure-as-code (Terraform, Ansible)
• Exposure to relational database technologies (Oracle, SQL Server, DB2)
• ITIL Foundation certification

Benefits

• Employment for this role is structured through an Employer of Record (EOR) in your country of residence
• Full statutory benefits and entitlements for the country of residence — including paid annual leave, public holidays, sick leave, and pension or social insurance contributions as applicable
• Competitive base salary of 30,000-40,000 USD/year plus performance-based incentives
• Paid PowerConnect and SAP certification training and professional development budget
• We also offer:
• A fully remote-first working environment with genuine flexibility
• Company-provided equipment
• Direct exposure to a global enterprise customer base
• A small, high-caliber team where your work has immediate impact
• The opportunity to grow with a profitable, product-led company in an expanding market