Dynamics CRM Functional Lead

TecTammina; Santa Clara (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading tech solutions provider in California, seeks a professional with excellent proficiency in Microsoft Dynamics CRM 2011/2013. The ideal candidate will analyze client business needs, perform gap analysis, prepare functional documents, and guide development teams. Responsibilities include functional testing and providing end-user training to ensure high customer satisfaction. This is a full-time position open to GC or US citizens, providing a dynamic work environment focused on CRM solutions.

Qualifications

• Excellent proficiency in Microsoft Dynamics CRM 2011/2013.
• Strong understanding of CRM processes and functionalities.
• Experience in functional analysis and documentation.

Responsibilities

• Analyze client requirements and present functional solutions.
• Prepare functional requirements and design documents.
• Conduct functional testing of the implemented CRM system.

Skills

Microsoft Dynamics CRM 2011/2013

Sales Force Automation

Marketing automation

Service management functionality

Communication skills

Education

Bachelor's degree or higher

Job description

Excellent Proficiency on Microsoft Dynamics CRM 2011/2013

Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality

Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )

Excellent in communication, documentation and articulation skills

Experience of functional analysis, gap-fit analysis and functional support

Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions

Prepare and maintain Functional Requirements document and Functional design document

Coaching and guiding the development team on requirements and functional aspects

Functional testing of the implemented CRM system

Provide end user training

Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

Qualifications

Bachelor's or Higher degree is Preferred

Additional Information

Job Status: Full Time

Eligiblity: GC or US Citizens

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Contact: 703-349-1214

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