Dynamics CRM – Business Analyst (Full Time)

TecTammina; Santa Clara (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

A dynamic technology solutions provider in Santa Clara is seeking a full-time Dynamics CRM Business Analyst. The ideal candidate will have extensive experience in CRM business processes, particularly in Sales Force Automation and Microsoft Dynamics CRM 2011/2013. Key responsibilities include analyzing business requirements, conducting functional testing, and maintaining documentation. Strong communication skills and the ability to ensure customer satisfaction are essential for this role. Interested candidates should share their profiles via email.

Qualifications

• Proven experience with CRM business processes, particularly Sales Force Automation.
• Strong understanding of Microsoft Dynamics CRM functionality.
• Excellent communication and documentation skills.
• Experience of functional analysis, gap-fit analysis and functional support.
• Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions.
• Prepare and maintain Functional Requirements document and Functional design document.
• Coaching and guiding the development team on requirements and functional aspects.
• Functional testing of the implemented CRM system.
• Provide end user training.
• Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective.

Responsibilities

• Analyse client business requirements for CRM and perform Fit-Gap analysis.
• Prepare and maintain Functional Requirements and Design documents.
• Provide end-user training and functional testing for the CRM system.
• Perform functional testing of the CRM system and validate delivers.
• Provide end-user training and ensure customer satisfaction.

Skills

CRM Business Processes in Sales Force Automation

Microsoft Dynamics CRM 2011/2013

Communication skills

Functional analysis

Dynamics CRM expertise

CRM 2011/2013

Communication skills

Documentation skills

Functional analysis

Gap-fit analysis

Requirements gathering

Functional design docs

Coaching the development team

Functional testing

End-user training

Customer satisfaction focus

Job description

Dynamics CRM – Business Analyst (Full Time)

• Full-time

First IT Solutions

Required Technical Skill Set

Must-Have

• Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality
• Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )
• Excellent in communication, documentation and articulation skills
• Experience of functional analysis, gap-fit analysis and functional support
• Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions
• Prepare and maintain Functional Requirements document and Functional design document
• Coaching and guiding the development team on requirements and functional aspects
• Functional testing of the implemented CRM system
• Provide end user training
• Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

Job Status: Full Time

Share the Profiles to mdanish(at)1stitsolutions.com

Contact: 703-349-1004

Keep the subject line with Job Title and Location