Dynamics CRM Business Analyst: Drive Sales, Marketing & Service

TecTammina; Santa Clara (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

A dynamic technology solutions provider in Santa Clara is seeking a full-time Dynamics CRM Business Analyst. The ideal candidate will have extensive experience in CRM business processes, particularly in Sales Force Automation and Microsoft Dynamics CRM 2011/2013. Key responsibilities include analyzing business requirements, conducting functional testing, and maintaining documentation. Strong communication skills and the ability to ensure customer satisfaction are essential for this role. Interested candidates should share their profiles via email.

Qualifications

• Proven experience with CRM business processes, particularly Sales Force Automation.
• Strong understanding of Microsoft Dynamics CRM functionality.
• Excellent communication and documentation skills.

Responsibilities

• Analyse client business requirements for CRM and perform Fit-Gap analysis.
• Prepare and maintain Functional Requirements and Design documents.
• Provide end-user training and functional testing for the CRM system.

Skills

CRM Business Processes in Sales Force Automation

Microsoft Dynamics CRM 2011/2013

Communication skills

Functional analysis

Job description

A dynamic technology solutions provider in Santa Clara is seeking a full-time Dynamics CRM Business Analyst. The ideal candidate will have extensive experience in CRM business processes, particularly in Sales Force Automation and Microsoft Dynamics CRM 2011/2013. Key responsibilities include analyzing business requirements, conducting functional testing, and maintaining documentation. Strong communication skills and the ability to ensure customer satisfaction are essential for this role. Interested candidates should share their profiles via email.