Dynamics Administrator

isolved; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

isolved is seeking a Dynamics Administrator to execute process updates and deploy new Dynamics 365 designs. You will develop solution designs, write test plans, validate system changes, and act as SME across environments (Sandbox/DEV/QA/UAT/PROD).

You will draft documentation, training materials, and share knowledge with teammates while supporting ongoing optimization and user adoption. Strong Excel, Power Apps, Flow experience and excellent communication are required to collaborate with

Qualifications

• Five-plus years Dynamics experience in customer support.
• Experience with Dynamics application architecture and custom workflows.
• Experience with Microsoft Power Apps Platform and Flow.
• Functional and/or Technical Certifications for specialization.
• Third party integration experience required.
• Understands ERP best practices.
• Experience building Dynamics automations.
• Expert level in Microsoft Excel (data functions, pivot tables).
• Ability to multitask and meet multiple deadlines.
• Excellent written and verbal presentation skills.
• Great communication across teams.
• Experience standardizing processes and strong organizational skills.
• Comfortable saying no and offering alternatives.
• Basic understanding of accounting principles.
• Strong understanding of relational databases.

Responsibilities

• Build and deploy solution design according to project timeline.
• Write test plans and perform system validation tests for new releases and customizations.
• Build custom records, fields, transactions, saved searches, dashboards, roles and permissions.
• Provide architecture, design, configuration, and support for Dynamics 365 Customer Service.
• Serve as SME for Dynamics requirements, configuration, and upgrades.
• Collaborate across environments to build, test, deploy, and maintain configurations.
• Respond to incidents and troubleshoot production issues methodically.
• Lead or participate in sessions to determine requirements for new implementations.
• Extend app capability with new entities, forms, workflows, and reports.
• Create system documentation, including design specs and admin guides.
• Document business flows and train team members on best practices.
• Train others in Dynamics 365 best practices.
• Guide data management team on Dynamics data integrations.
• Participate in all phases of Solution Delivery Life Cycle.

Skills

Dynamics experience

Workflows design

Power Apps

Certifications

Third party integration

ERP best practices

Excel expert

Multi-tasking

Communication skills

Documentation skills

Relational databases

Accounting principles

Education

Certifications (functional/technical)

Tools

Power Apps Platform

Flow (Power Automate)

Microsoft Excel

Job description

Dynamics Administrator

The Dynamics Administrator will be responsible for executing process updates and deploying new solution designs for Dynamics 365. This role will also be responsible for solution designs and execution, writing test plans and validating system design. The DA will proactively seek opportunities to broaden and deepen knowledge base and proficiencies, share acquired skills with team members. The DA will assist in system documentation and drafting training guides.

Job Description

Dynamics Administrator

The Dynamics Administrator will be responsible for executing process updates and deploying new solution designs for Dynamics 365. This role will also be responsible for solution designs and execution, writing test plans and validating system design. The DA will proactively seek opportunities to broaden and deepen knowledge base and proficiencies, share acquired skills with team members. The DA will assist in system documentation and drafting training guides.

Core Job Duties

• Build and deploy solution design according to project timeline
• Write test plans and perform system validation test for new release previews and customizations
• Build custom records, fields, and transactions, saved searches, dashboards, roles and permissions according to best practices
• Work with business and technical personnel to provide application architecture, design, configuration, and support with respect to Microsoft Dynamics 365 platform for Customer Service
• Serve as a Subject Matter Expert (SME) within all aspects of Dynamics including technical requirements, system configuration, user requirements, and system upgrades
• Work collaboratively within the team to build, test, deploy, and maintain configurations using custom and industry common practices throughout multiple environments (e.g., Sandbox/DEV/QA/UAT/PROD).
• Respond to incidents and events with a methodical approach to assess and troubleshoot all types of production (performance, access, accuracy, etc.) issues
• Lead and/or participate in analysis sessions with functional super users/ business analyst to determine application requirements for new implementations, and facilitate workshops to demonstrate proof of concepts
• Extend the capability of the application through creation of new entities, forms, workflows, and reports
• Create applicable system-related documentation, including design specifications, application test plans, test cases and system admin guides for Dynamics 365
• Participate as the Dynamics SME representing solutions design for systems related to Dynamics 365
• Document system business flows and assist in building training material for new process designs
• Train other team members in Dynamics 365 best practices
• Provide guidance to the data management team to build integrations related to Dynamics data
• Participate in all phases of the Solution Delivery Life Cycle including planning, requirements definition, solution design, test execution, and implementation of Dynamics related business solutions
• Work closely with functional teams to ensure business systems implementations are supported
• Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem

Minimum Qualifications

• 5+ years Dynamics experience in customer support required
• Experience with Dynamics application architecture, designing and building custom workflows
• Experience with Microsoft Power Apps Platform and Flow
• Functional and/or Technical Certifications as deemed appropriate for specialization
• Third party integration experience required
• Understands ERP best practices
• Experience building Dynamics automations
• Expert level in Microsoft Excel (data functions, pivot tables,)
• Ability to multitask and meet multiple competing deadlines
• Excellent written and verbal presentation skills
• Great communication skills and ability to work across different teams
• Experienced in standardizing processes, strong organizational skills
• Comfortable telling people "no" and offering other options
• Basic understanding of accounting principles
• Strong understanding of relational databases

About Isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com. isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.