Dynamics 365 ERP Operations Lead Architect

Crowe; Oakbrook Terrace (IL); On-site; USD 103,200 - 210,900; Full time

Job summary

Crowe is seeking a Manager - D365 ERP Operations Implementation Architect to lead the design and delivery of Microsoft Dynamics 365 ERP Operations solutions that drive operational excellence and business transformation for clients.

In this client-facing role, you will mentor consultants, collaborate with cross-functional teams, and guide engagements from requirements through deployment, ensuring high-quality implementations and strong client relationships.

Qualifications

• Bachelor's degree.
• Microsoft Dynamics 365 certification relevant to ERP Operations or Supply Chain Management required; MBA/JD/PhD or Master's in Supply Chain Management may substitute the certification.
• 7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions.
• Experience leading full lifecycle ERP implementations from design through deployment and post-go-live support.
• Deep functional expertise across supply chain and operational processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management.
• Experience designing ERP solution architecture including integrations, data management, and security.
• Experience developing functional requirements, solution designs, testing strategies, and implementation documentation.
• Strong client-facing consulting, communication, facilitation, and presentation skills.
• Demonstrated experience leading project workstreams and mentoring implementation teams.
• Ability to travel as client engagements require.

Responsibilities

• Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client objectives and best practices.
• Design comprehensive solution architectures including system integrations, data management, and application security.
• Configure D365 ERP Operations modules including Sales, Purchasing, Inventory, Warehouse, Production, Planning, and Asset Management.
• Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
• Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.
• Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
• Lead requirements gathering workshops and develop functional specifications, business scenarios, and solution documentation.
• Serve as a trusted advisor throughout implementation, providing guidance while building strong client relationships.
• Support organizational change by developing training materials, conducting user training, and driving user adoption.
• Lead solution testing, quality assurance, and validation activities through test plans, test cases, and execution.
• Produce high-quality functional documentation, business process documentation, design specifications, and testing artifacts.
• Manage project deliverables, identify risks, and communicate mitigation strategies to project leadership.
• Collaborate with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.
• Mentor and develop consultants by sharing technical knowledge and implementation experience.
• Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
• Help shape the ERP strategy by identifying new service offerings and technology opportunities.
• Support business development by identifying client opportunities, contributing to proposals, and participating in sales pursuits.
• Collaborate with Microsoft, third-party vendors, and strategic partners to deliver integrated client solutions.

Job description

Crowe is seeking a Manager - D365 ERP Operations Implementation Architect to lead the design and delivery of Microsoft Dynamics 365 ERP Operations solutions that drive operational excellence and business transformation for clients.

In this client-facing role, you will mentor consultants, collaborate with cross-functional teams, and guide engagements from requirements through deployment, ensuring high-quality implementations and strong client relationships.