Dynamics 365 CRM & Power Platform Analyst

Comunidade Metodista; Virginia Beach (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Endurance IT Services in Virginia Beach is seeking a Microsoft Dynamics 365 CRM Analyst to support, enhance, and govern the Dynamics 365 CRM platform across Sales, Customer Service, and Field Service. The role partners with business stakeholders to translate requirements into scalable, secure CRM designs, drive adoption, ensure data integrity, and deliver measurable business outcomes.

This 12-month contract-to-hire position is onsite in Virginia Beach and offers hands-on exposure to the full

Qualifications

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field (or equivalent experience).
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) validates Dataverse, model-driven apps, Power Automate, environments, ALM, and stakeholder enablement
• Dynamics 365 Functional Consultant certifications (MB role-based exams) aligned to focus area (Sales, Customer Service, or Field Service) preferred.
• Strong experience with Microsoft Dynamics 365 CRM and the Power Platform.
• Hands-on experience with Power Automate flows, environments, solutions, and ALM practices.
• Proven business analysis, requirements gathering, and stakeholder engagement skills - Ability to translate business processes and process maps into effective CRM system designs.
• Experience with CRM integrations (first-party connectors, REST/OData, iPaaS) and data migration concepts.
• Solid understanding of CRM governance, including security roles, teams, business units, auditing, and environment strategy.

Responsibilities

• Lead discovery workshops to gather requirements, map end-to-end processes (lead-to-cash, case management, work order lifecycle), and define measurable outcomes and KPIs.
• Configure and administer Dynamics 365 Sales, Customer Service, and Field Service , including tables/entities, forms, views, business rules, SLAs, entitlements, queues, routing, and model-driven apps.
• Build and maintain secure Power Automate cloud flows ; support integrations using Dataverse/Dynamics 365 connectors, REST/OData APIs, and iPaaS solutions while following ALM best practices.
• Model data in Microsoft Dataverse and implement role-based security (teams, business units); enforce governance for environments, auditing, compliance, and releases.
• Support data migration activities, including mapping, transformation, validation, and verification.
• Manage backlogs, testing, release notes, and solution documentation; participate in change control and CAB processes.
• Develop documentation, deliver training, support user adoption, and iterate based on feedback and analytics.
• Continuously evaluate new Dynamics 365 and Power Platform capabilities and recommend enhancements aligned to business value.

Skills

CRM needs analysis

Stakeholder engagement

Business process translation

Power Automate

Dataverse

Education

Bachelor’s degree in Information Systems, Business, Computer Science

Tools

Power Platform

Dataverse

REST/OData

Power BI

Dynamics 365 CRM

Job description

Endurance IT Services in Virginia Beach is seeking a Microsoft Dynamics 365 CRM Analyst to support, enhance, and govern the Dynamics 365 CRM platform across Sales, Customer Service, and Field Service. The role partners with business stakeholders to translate requirements into scalable, secure CRM designs, drive adoption, ensure data integrity, and deliver measurable business outcomes.

This 12-month contract-to-hire position is onsite in Virginia Beach and offers hands-on exposure to the full