Dynamics 365 CRM Administrator

Jackson James; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Jackson James is seeking an experienced D365 CRM Administrator to own the business-critical CRM platform. The role focuses on hands-on system administration, user enablement, reporting, data quality, and platform optimization.

Responsibilities include day-to-day CRM maintenance, user support, dashboard creation, and coordinating enhancements with internal teams and external partners. This position offers strong growth opportunities in a dynamic environment.

Qualifications

• Experience administering and supporting Microsoft Dynamics 365 in a multi-user environment.
• Strong configuration, user management, security, data governance, reporting, and integrations.
• Experience creating dashboards, workflows, automations, and business process improvements.

Responsibilities

• Administer and maintain the CRM platform ensuring performance and adoption.
• Troubleshoot issues, manage permissions, and advise on best practices.
• Develop dashboards, reports, workflows, and automated processes.
• Coordinate enhancements and integrations with internal and external partners.

Skills

CRM Admin

User Enablement

Reporting & Dashboards

Data Governance

Security & Access

Stakeholder Management

Dynamics 365

Power BI

Tools

Dynamics 365

Power BI

Job description

We are looking to speak with an experienced D365 CRM Administrator who's able to take ownership of business-critical CRM platform.

This is a hands-on role focused on system administration, user enablement, reporting, data quality and platform optimization.

Key Responsibilities

• Manage the day-to-day administration, configuration, and ongoing maintenance of the CRM platform, ensuring optimal system performance and user adoption.
• Support users across the organization by troubleshooting issues, resolving queries, managing permissions, and providing guidance on best practices.
• Develop and maintain dashboards, reports, workflows, and automated processes to improve business visibility, efficiency, and decision-making.
• Coordinate platform enhancements and third-party system integrations, working closely with internal stakeholders and external technology partners.

Experience & Skills Required

• Proven experience administering and supporting Microsoft Dynamics 365 or a comparable enterprise CRM platform within a multi-user environment.
• Strong understanding of system configuration, user management, security models, data governance, reporting, and application integrations.
• Experience creating dashboards, workflows, automations, and business process improvements that enhance user experience and operational performance.
• Excellent communication and stakeholder management skills, with the ability to translate business requirements into effective system solutions.
• Starting Salary - $80k - £100k
• Excellent progression opportunities and more!