Dynamics 365 & AI-Driven Process Improvement Analyst

Harnham; Long Beach (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Harnham is seeking a Business Systems Analyst to join the IT Applications team. You will own enterprise applications, participate in ERP initiatives, and drive reporting and process improvements across a multi-site operation.

You will support Dynamics 365 and Acumatica, develop Power BI reports, and perform data analyses to optimize systems and workflows. Collaboration with vendors and stakeholders is essential for successful deployments and upgrades.

Qualifications

• Experience supporting business applications or enterprise systems.
• Proficiency with Microsoft Dynamics 365 or similar ERP/CRM.
• Strong SQL skills for troubleshooting and data analysis.
• Experience building reports with Power BI or similar tools.

Responsibilities

• Support and administer Microsoft Dynamics 365, Acumatica, and other core business applications.
• Lead Dynamics 365 rollout phases and future system enhancements.
• Troubleshoot application and data issues and perform root cause analysis with SQL.
• Build and maintain Power BI reports and support ad hoc reporting needs.
• Gather requirements and identify automation/AI opportunities to improve processes.
• Create SOPs, user guides, and system documentation.
• Collaborate with vendors on integrations, upgrades, and support.
• Deliver system implementations, upgrades, and migrations across multiple units.
• Work with cross-functional teams in a fast-paced, multi-site environment.

Skills

ERP/CRM experience

SQL skills

Power BI

Vendor management

Requirements gathering

Agile/Waterfall exposure

Tools

Acumatica

Snowflake

Job description

Harnham is seeking a Business Systems Analyst to join the IT Applications team. You will own enterprise applications, participate in ERP initiatives, and drive reporting and process improvements across a multi-site operation.

You will support Dynamics 365 and Acumatica, develop Power BI reports, and perform data analyses to optimize systems and workflows. Collaboration with vendors and stakeholders is essential for successful deployments and upgrades.