Dynamic Transit Dispatcher: Optimize City Bus Service

Town of Blacksburg; Blacksburg (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Town of Blacksburg is seeking a Transit Dispatcher to coordinate, schedule, and direct bus operators to ensure timely transit and paratransit services. This essential position works under the Transit Lead Dispatcher and may be required during planned or unplanned events.

The role involves operating two-way radios, preparing daily schedules, resolving scheduling issues, and coordinating with maintenance and other divisions.

Qualifications

• High school diploma or GED required.
• Experience in public transit service operations as a transit operator, including some supervisory experience is desirable.

Responsibilities

• Provides ongoing direction via two-way radio to bus operators to ensure timely arrival and departure of all route buses on route.
• Assesses and evaluates changing traffic conditions and patterns, and implements route detours through communications and notifications to bus operators and other Transit staff.
• Prepares vehicle assignments and coordinates with the Maintenance, ITS, and CCS divisions regarding vehicle needs and issues.
• Arranges vehicles in garage nightly according to assignment plan to ensure organized and efficient morning pullout.
• Coordinates morning pullout to ensure a timely start of morning service.
• Resolves scheduling issues due to late operators, operator call outs, and open shifts.
• Approves operator scheduling changes on operator trip sheets and WhenToWork scheduling system and maintains run sheets.
• Provides dispatching and routing services for fixed-route, demand response, and paratransit as appropriate.
• Works with Lead Dispatcher, supervisory staff, and operators in resolving concerns related to dispatch services.
• Prepares daily dispatch report detailing key events and actions occurring during the dispatch shift.
• Creates, maintains, and monitors computerized daily manifests/schedules for dispatching and routing transit services; Modifies and updates schedules to improve services.
• Attends all required safety/staff meetings, training, and other meetings when assigned; Maintains and updates supporting logs.
• Monitors computers, mobile data terminals, and the two-way radio for information regarding various issues; Notifies the supervisor of situations requiring attention.
• Operates fixed route and paratransit vehicles as necessary.
• Works directly with customers in resolving issues, if necessary.

Skills

Transit safety

Dispatch knowledge

Geography knowledge

Traffic laws

Safety procedures

Computer skills

Staff scheduling

Vehicle operation

Interpersonal skills

Education

High school diploma or GED

Job description

Town of Blacksburg is seeking a Transit Dispatcher to coordinate, schedule, and direct bus operators to ensure timely transit and paratransit services. This essential position works under the Transit Lead Dispatcher and may be required during planned or unplanned events.

The role involves operating two-way radios, preparing daily schedules, resolving scheduling issues, and coordinating with maintenance and other divisions.