Dynamic Teller & Customer Solutions Specialist

First Community Corporation; Columbia (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

First Community Bank in Columbia, SC is seeking a friendly teller to provide quality transactions and help customers with basic banking needs. You will handle deposits, loan payments, cash handling, check cashing, and balance daily work per bank policies while emphasizing customer service and teamwork.

The role includes identifying customer needs, referring them to the appropriate staff, and supporting sales goals while following all regulations.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Customer Service Representative and Teller Supervisor functions.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (Word, Excel).
• Bilingual in Spanish is a plus.

Responsibilities

• Provide quality transactions and assist customers who prefer personal interaction.
• Accept deposits and loan payments, verify cash and endorsements, cash checks, take large commercial deposits, cash advances, etc.
• Balance daily work in accordance with bank policies and procedures.
• Handle proportionate volume of work based on banking office demands to include WebCapture.
• Resolve customer issues and problems in a professional manner or refer to appropriate staff to guarantee customer satisfaction and retention.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral.
• Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Ability to lift up to 50 lbs.
• May be required to perform other duties as assigned.

Skills

Cash handling

Customer service

Communication

Teamwork

Multitasking

Bilingual Spanish

Math skills

Word/Excel proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

First Community Bank in Columbia, SC is seeking a friendly teller to provide quality transactions and help customers with basic banking needs. You will handle deposits, loan payments, cash handling, check cashing, and balance daily work per bank policies while emphasizing customer service and teamwork.

The role includes identifying customer needs, referring them to the appropriate staff, and supporting sales goals while following all regulations.