Dynamic Store Leader | Paid Training & Growth

Victra; North Carolina; Hybrid; USD 40,116,000 - 49,594,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

Referral Bonus

Frequent Contests

Job summary

Victra is hiring a Store Manager in the United States to lead a busy Verizon Authorized Retailer store. You will coach a team, drive guest experiences, and own daily sales and store operations.

You will recruit, develop talent, manage targets, and ensure brand standards while delivering training and weekly leadership calls. This hourly role offers paid training and pathways to growth.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in Customer Service or leadership role
• Management experience in a commission-based sales environment
• Proven history of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Participate in interviewing and hiring the best talent for your store — the team you build is the team that delivers your results
• Training and mentoring your team to deliver an outstanding customer experience by handling customer flow and store traffic
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
• Take personal ownership of the store's overall sales performance — hold yourself accountable to the same standard you set for your team
• Taking direction from District Manager on day-to-day operations while maintaining an elevated level of personal accountability for all store functions
• Keep score daily — review your store's and your own key sales metrics every day, not just weekly, and use that daily scorecard to course-correct before small gaps become missed monthly targets
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
• Completing store opening and closing activities
• Collective responsibility on attaining store targets daily/weekly/monthly
• Model the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and hold your team accountable to delivering it every guest, every time
• Driving personal sales by following our EGET sales process
• Leading your team by resolving customer issues and assisting with customer transactions
• Resolving customer escalations in a timely manner, as per company standards
• Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store
• Build reciprocal, trust-based relationships with your team and peer Store Managers — use honest communication to earn commitment to store initiatives
• Champion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing it
• Setting and sharing daily/weekly/monthly goals with sales teams
• Own the store's daily sales strategy: set the plan for each shift based on traffic, promotions, and staffing, and adjust it through the day as results come in, communicating and implementing the company vision
• Lead by example on the sales floor, showing your team how it's done and motivating them to reach the next level of performance
• You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most.
• You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there.

Job description

Victra is hiring a Store Manager in the United States to lead a busy Verizon Authorized Retailer store. You will coach a team, drive guest experiences, and own daily sales and store operations.

You will recruit, develop talent, manage targets, and ensure brand standards while delivering training and weekly leadership calls. This hourly role offers paid training and pathways to growth.