Dynamic Sportsbook Host (Part-Time)

Live! Hospitality & Entertainment; Washington (District of Columbia); On-site; USD 17,000 - 25,000; Part time

Job summary

Xfinity Live! in Washington, DC is seeking a part-time Sportsbook Host for the Sports & Social venue. The role combines front-of-house hosting with sportsbook cash handling to deliver an engaging guest experience.

Responsibilities include greeting guests, managing reservations and waitlists, seating coordination, and accurate cash/ticket processing, while ensuring compliance with district regulations and safety standards.

Qualifications

• At least one year of experience in customer service, hosting, or a similar role.
• Must be fluent in English; additional languages preferred.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Basic math skills for processing transactions and betting information.
• Ability to obtain and maintain a valid license as required by DC Office of Lottery and Gaming.

Responsibilities

• Answer phones, take messages, and assist with reservations.
• Greet guests in a friendly and upbeat manner, ensuring a positive experience.
• Maintain an accurate waitlist and seat guests efficiently.
• Coordinate seating to optimize flow; assist with bussing when needed.
• Process cash transactions and balance a till; pay winning tickets.
• Maintain a neat sportsbook window and report unusual betting patterns.
• Promote superior guest service with a positive sportsbook experience.

Skills

Customer service

Hosting

Communication

Job description

Sportsbook Host - Sports & Social Washington

Job Category: FOH

Requisition Number: SPORT004948

Apply now

• Posted : March 14, 2025
• Part-Time

Locations

Showing 1 location

Washington, DC 20009, USA

Description

Key Responsibilities:

• Host Duties:
• Answer phones, take messages, and assist with reservations.
• Greet guests in a friendly and upbeat manner, ensuring a positive and lasting experience.
• Maintain an accurate waitlist when necessary, seating guests efficiently.
• Coordinate seating arrangements to optimize guest flow and service.
• Assist with bussing tables when needed to expedite seating for waiting guests.
• Communicate effectively with guests and management, addressing any concerns promptly.
• Ensure that the entrance and exit areas are organized and inviting.
• Sportsbook Writer Duties:
• Accurately process cash transactions.
• Receive and process sport or parlay tickets from customers and pay winning tickets and vouchers.
• Maintain and balance a till for issuing and redeeming tickets and vouchers.
• Ensure the sportsbook window is neat, stocked, and ready for the next shift.
• Adhere to all District of Columbia Office of Lottery and Gaming procedures.
• Remain alert to unusual betting patterns and report such activities to the Sportsbook Supervisor.
• Promote superior guest service by providing a positive and efficient sportsbook experience.

Qualifications:

• At least one year of experience in customer service, hosting, or a similar role.
• Must be fluent in English; additional languages are preferred.
• Ability to communicate effectively with guests, team members, and management.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic math skills for processing transactions and understanding betting information.
• Must be able to work flexible shifts, including nights, weekends, and holidays.
• Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming.

Core Service Standards:

• CLEAN:Maintain a clean and immaculate venue and personal appearance.
• SAFE:Create a safe and comfortable environment for all guests.
• FAST:Provide fast, efficient service with accuracy, anticipating guests’ needs.
• FRIENDLY:Greet each guest with a friendly welcome, maintaining eye contact and a smile.
• FUN:Collaborate with the team to create a fun and energetic atmosphere for both guests and staff.

Physical Requirements:

• Ability to stand for long periods and perform tasks that involve bending, stooping, and reaching.
• Ability to lift and carry up to 50 pounds.
• Ability to work in a high-energy environment, exposed to bright lights, loud noises, and alcohol.

Additional Skills & Abilities:

• Ability to remain focused and deliver outstanding customer service under pressure.
• Strong organizational skills and a proactive approach to problem-solving.
• Capability to handle sensitive information and financial transactions with accuracy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.