Guest Experience Host - Part-Time Front-of-House

Live! Hospitality & Entertainment; Columbus (OH); Sur place; Temps partiel

Résumé du poste

A premier entertainment venue in Columbus is looking for a motivated Host to provide excellent customer service and ensure guest satisfaction. You will greet guests, manage reservations, and maintain a welcoming atmosphere. Ideal candidates should have at least one year of experience in customer service, strong communication skills, and the ability to handle multiple tasks. This part-time position may require working nights, weekends, and holidays.

Qualifications

• At least one year of experience in customer service or hosting.
• Ability to interact effectively with guests and staff.
• Capacity to understand seating charts and manage reservations.

Responsabilités

• Answer phone calls and take messages/reservations.
• Welcome guests upon arrival and bid farewell upon departure.
• Maintain an accurate waitlist when necessary.

Connaissances

Customer service

Fluent English

Communication skills

Attention to detail

Description du poste

Host - DraftKings Sports & Social Columbus

Job Category: FOH

Requisition Number: HOSTD004279

• Posted : March 18, 2024
• Closed : May 12, 2026
• Part-Time

Locations

Showing 1 location

Columbus, OH 43215, USA

Description

Live! Hospitality & Entertainment is bringing it's first Draftkings Sports & Social to the Columbus area (opening Summer 2024). Draftkings Sports & Social will deliver an immersive sports entertainment and dining experience. The concept brings together Draftkings top rated and industry leading sports gaming platform with Sports & Social's market leadership in operating high-energy, first-class dining and entertainment venues.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.