Dynamic Shift Supervisor — Leadership & Guest Experience

Dave & Buster's Management Corporation, Inc.; Chesterfield (MO); On-site; USD 24,000 - 28,000; Full time

Job summary

Main Event in Missouri is seeking a Shift Supervisor to provide responsive guest service, lead on-floor innovation, and support cross-department collaboration. The role requires a hands-on leader who can manage a fast-paced environment while upholding brand standards.

The ideal candidate has supervisory experience, excellent customer service, and the necessary certifications. The position emphasizes guest focus, accountability, and professional conduct in a dynamic team setting.

Qualifications

• 18+ months with Main Event or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid Alcohol Seller/Server and Food Handler certifications.

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meeting.
• Communicating clearly and effectively in a variety of mediums using both verbal and written skills.
• Being responsive and empathetic to guest needs; maintains guest focus while driving improvement and innovation.
• Recognizing core competencies of Main Event and makes decisions to protect the brand.
• Representing Main Event in a professional manner when conducting business.

Skills

Supervisory experience or Main Event

Friendly, professional demeanor

Guest experience focus

Valid alcohol seller/server and food-h

Job description

Main Event in Missouri is seeking a Shift Supervisor to provide responsive guest service, lead on-floor innovation, and support cross-department collaboration. The role requires a hands-on leader who can manage a fast-paced environment while upholding brand standards.

The ideal candidate has supervisory experience, excellent customer service, and the necessary certifications. The position emphasizes guest focus, accountability, and professional conduct in a dynamic team setting.