Dynamic Service Dispatcher - Keep Techs Moving

Truck Centers, Inc.; Springfield (IL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance with 3 plan options

Vision Insurance

Dental Insurance

Paid time off including paid volunteer

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Company paid uniforms

Job summary

Truck Centers, Inc. is seeking a Service Dispatcher to be the key link between customers, technicians and the service team.

You’ll keep operations organized in a fast-paced, team‑driven environment and help ensure repairs are scheduled accurately and on time. You will coordinate repairs, monitor workflow, communicate updates to customers and colleagues, and collaborate across departments to minimize delays.

Qualifications

• Minimum of 2 years mechanical, trucking, or dealer service experience; 4+ years preferred.
• Knowledge of Service department operations.
• Fundamental mechanical aptitude or truck repair experience.
• Proven supervisory experience and leadership skills.
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus.
• Freightliner dealership experience and CIC Level I or II training are strongly preferred.
• Demonstrated time management and interpersonal communications skills, even in times of stress.
• Strong organizational and problem-solving skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook.
• Must participate in a pre-employment background check and drug screen.

Responsibilities

• Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and workload.
• Monitor Workflow - Keep an eye on repair progress and make real-time adjustments to keep things moving.
• Communicate with Customers & Team Members - Provide updates on repairs, delays, and estimated completion times.
• Collaborate Across Departments - Work closely with the rest of the Service office and Parts team to minimize delays and ensure smooth repairs.
• Quality Control - Review completed repair orders to ensure all documentation meets company and warranty guidelines.
• Facilitate Shift Changes - Communicate job status and updates to ensure a seamless transition.

Skills

Mechanical aptitude

Supervisory experience

Time management

Organization

Problem solving

Interpersonal communication

Detail oriented

Education

CIC Level I training

CIC Level II training

Tools

Procede software

MS Office

Typing 30 wpm

Job description

Truck Centers, Inc. is seeking a Service Dispatcher to be the key link between customers, technicians and the service team.

You’ll keep operations organized in a fast-paced, team‑driven environment and help ensure repairs are scheduled accurately and on time. You will coordinate repairs, monitor workflow, communicate updates to customers and colleagues, and collaborate across departments to minimize delays.