Dynamic Service Dispatch Coordinator

Thompson Tractor Company; Nashville (TN); On-site; USD 42,000 - 55,000; Full time

Job summary

The Thompson Tractor Company is seeking a Dispatcher to support the branch Service Department with administrative duties, handling calls, preparing quotations, opening/closing work orders, and dispatching technicians.

The role requires strong organizational and communication skills, proficiency with MS Word/Excel, and the ability to work in a shop-office environment. Prior clerical experience is preferred.

Qualifications

• High school diploma or equivalent is required or equivalent experience.
• Prior clerical or administrative experience is desired.
• Experience with personal computers including MS Word and Excel and basic typing skills are required.

Responsibilities

• Handle incoming phone calls to the branch.
• Produce quotations and estimates.
• Take and deliver messages to branch personnel.
• Effectively communicate with Service Department personnel to address customer needs.
• Assign jobs to Shop Technicians.
• Dispatch Field Service Technicians.
• Open and properly segment work orders applying correct codes and tax information.
• Handle closing of work orders in a timely fashion.
• Adjust service technician time when necessary.
• Obtain Purchase Orders from customers as required.
• Charge time to work orders as required.
• Fill in for supervisor when needed.

Skills

Verbal communication

Written communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft SharePoint

Microsoft Dynamics AX

Microsoft Word

Microsoft Excel

Job description

The Thompson Tractor Company is seeking a Dispatcher to support the branch Service Department with administrative duties, handling calls, preparing quotations, opening/closing work orders, and dispatching technicians.

The role requires strong organizational and communication skills, proficiency with MS Word/Excel, and the ability to work in a shop-office environment. Prior clerical experience is preferred.