Dynamic Service Coordinator for Client Success

Hanley Energy Group; Ashburn (VA); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Plan with Company Match

Life Insurance

Paid Holidays

PTO

Bonus eligible

Employee Assistance Program

Job summary

Hanley Energy is seeking a Service Coordinator for our Ashburn, VA headquarters. The role focuses on handling customer inquiries by phone and email, logging tickets, and coordinating cross-functional teams to resolve issues and maintain uptime.

The ideal candidate will have 3+ years in a service/contract environment, experience with CRM/SAP, and strong communication skills. This is a full-time position with a day shift and a competitive benefits package.

Qualifications

• 3+ years’ service/contract support experience in a fast-paced environment.
• High level of customer focus and proactive service delivery.
• Excellent communication and reporting skills.

Responsibilities

• Act as the Service Department POC, handle calls and emails to resolve disruptions and maintain continuity.
• Log and manage service requests in the ticketing/Lifecycle database and coordinate with teams.
• Dispatch technicians for on-site/remote jobs and monitor progress against SLAs.

Skills

Customer focus

Communication

Organization

Education

Diploma in Business

Tools

Salesforce

SAP

Microsoft Office

Job description

Hanley Energy is seeking a Service Coordinator for our Ashburn, VA headquarters. The role focuses on handling customer inquiries by phone and email, logging tickets, and coordinating cross-functional teams to resolve issues and maintain uptime.

The ideal candidate will have 3+ years in a service/contract environment, experience with CRM/SAP, and strong communication skills. This is a full-time position with a day shift and a competitive benefits package.