Service Coordinator

Trinity Solar; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Job summary

Trinity Solar is seeking a Service Coordinator to ensure clear communication among service technicians, customers, operations management, and finance partners. You will own service cases from intake to resolution and coordinate schedules in a fast-paced environment.

The role requires a high school diploma and at least one year of project coordination and customer service experience; Salesforce familiarity is preferred, with strong organizational and multitasking skills.

Qualifications

• High school diploma or equivalent.
• 1 year of project coordinator experience.
• 1 year of customer service experience.

Responsibilities

• Own full lifecycle of service cases from intake to resolution and completion.
• Maintain proper communication between service technicians, customers, operations management, and finance partners.
• Assist with managing cases and coordinating customer appointments with the service team.
• Manage service calls and emails from customers, finance partners, and other departments.
• Review dashboards and reports on systems that are having issues.
• Update all service cases with the most up-to-date information in Salesforce.
• Ensure timely permission to operate.
• Advise customers on system operations and utility concerns; and
• Assist with special projects when needed.

Skills

Project coordination

Customer service

Education

High school diploma

Tools

Salesforce

SolarEdge/Enlighten

Microsoft Office

Adobe

Job description

Job Summary

The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

Job Summary

The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.

Supervisory Responsibilities

None

Duties/Responsibilities

• Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion
• Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners
• Assist with managing cases and coordinating customer appointments with the service team
• Manage service calls and e-mails from customers, finance partners, and other departments
• Review dashboards and reports on systems that are having issues
• Update all services cases with the most up to date information in SalesForce
• Ensure timely achievement of permission to operate
• Advise customers on system operations and utility concerns; and
• Assist with special projects when needed.

Required Skills/Abilities

• High school diploma or equivalent
• 1 year of project coordinator experience
• 1 year of customer service experience

Salesforce Experience Is Preferred

• SolarEdge/Enlighten monitoring systems experience is preferred
• Ability to develop and maintain positive relationships with third-party vendors and colleagues
• Detail-oriented with a strong ability to recognize when further clarification is needed
• Strong proficiency in organizational & multi-tasking skills
• Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.)
• Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.

Education And Experience

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.